Field Service Technician

Eaton; Cleveland (OH); Remote; USD 56,000 - 83,000; Full time

Job summary

Join a forward-thinking company as a Field Service Technician, where you'll tackle exciting challenges in power reliability solutions. In this dynamic role, you will work remotely while providing essential on-site support to customers in the greater Cleveland area. Your expertise in power systems and electronics will be crucial as you perform emergency repairs and preventative maintenance on critical equipment. With a commitment to customer service excellence, you will contribute to innovative energy management solutions that make a real difference. If you're passionate about technology and eager to grow in a supportive environment, this opportunity is for you!

Benefits

Company vehicle

Health and Welfare benefits

Retirement benefits

Paid time off

Unpaid time off

Qualifications

• 2+ years experience in Power Systems, Battery Technologies, or Electronics.
• Ability to read schematic drawings and troubleshoot effectively.

Responsibilities

• Perform on-site emergency repairs and preventative maintenance.
• Provide technical support and serve as an advisor for equipment.

Skills

Power Systems

Battery Technologies

Electronics

Troubleshooting

Communication Skills

Safety Compliance

PC Proficiency

Education

High School Diploma or GED

Associate’s degree in Electrical or Electronics

Bachelor’s degree in Engineering

Tools

Oscilloscope

Hand-tools

Microsoft Windows

Microsoft Office

Microsoft Outlook

Job description

Eaton’s Critical Power Solutions (CPS) Division is currently seeking a Field Service Technician to join our team of world-class customer service professionals to support the greater Cleveland, OH region. This position is a 24/7 on call role and will be located remotely working out of a home office within immediate geographic area with frequent or daily travel to the customer site - company vehicle provided!

The expected annual salary range for this role is $56,250 - $82,500 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

Eaton’s Critical Power Solutions Division designs, manufactures, and services Uninterruptible Power Supply (UPS) systems, batteries, and electronic-based products to ensure power reliability in the most demanding applications. Our technicians deliver mission-critical solutions to our customers’ most challenging energy management requirements.

In this role, you will perform on-site emergency repairs, start-up services and preventative maintenance in an on-call environment with regional responsibility. Products to include UPS systems, power distribution units and batteries. You will provide technical support to customers and serve as technical advisor for operational or maintenance aspects of system equipment.

Basic (Required) Qualifications:

• High School Diploma or GED from an accredited institution.
• Minimum of two (2) years of Power Systems, Battery technologies and/or Electronics experience (coursework and internship experience apply).
• Must possess and maintain a valid and unrestricted State Driver's license.
• Must be legally authorized to work in the United States without company sponsorship, now or in the future.
• No relocation is being offered for this role. This position is based remotely with up to 25% travel to customers. All candidates considered must reside within the greater Cleveland, OH area. Active Duty Military Service member candidates are exempt from the geographical area.

Preferred Qualifications:

• Associate’s degree in Electrical, Electronics, or related field from an Accredited Institution or currently enrolled in a Bachelor’s degree in Engineering program from an accredited institution.
• Minimum of three (3) years' experience working with Power Systems, Battery Technologies and/or Electronics.
• Ability to read schematic drawings and knowledge of troubleshooting, test and repair techniques.
• Electrical Technology Certificate from an accredited institution.

Position Success Criteria:

• Frequent travel to customer sites is required, with up to 25% of drive-time expected; periodically support customer needs outside immediate region within the USA.
• Ability to work with other Field Service Technicians and take directions from the Lead Field Service Technician on site.
• Incumbent may be required to perform the following tasks, but not limited to, frequent, occasional, or seldom: repetitive lifting/carrying; pushing/pulling; standing; climbing; squatting; bending; kneeling; or driving extended distances.
• Ability to lift up to 75lbs.
• Good understanding of single phase and three-phase circuit theory; analog and digital electronic circuit theory; and microprocessor controls and programming.
• Understand how to use Oscilloscope.
• Understand how to perform phase rotation and phase alignment checks.
• Basic understanding of network functionality and sealed and wet celled battery theory and application.
• Understand the proper use of hand-tools, and when it is appropriate to use insulated tools.
• Understand need for safety and comply with company and customer rules on safety.
• Must demonstrate proficiency on products and field processes before being dispatched to the field.
• Must provide a high quality of service.
• Self-starter and motivator.
• PC Proficiency including knowledge of Microsoft Windows, Office, and Outlook.
• Proven, strong written and oral communication skills.
• Must have ability and willingness to undergo and pass customer entrance requirements, which may include, but is not limited to, periodic background checks and drug screenings.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.