Field Service Technician - Maui, HI

Xerox Corporation; Kihei (HI); On-site; USD 30,307 - 48,216; Full time

Benefits offered by this job

Medical/dental/vision

Health savings account

401k matching

Paid time off

Holidays and personal days

Job summary

Xerox Corporation in Hawaii is seeking professional field service technicians to delight customers by ensuring devices are working and performing at peak levels.

You will use electro‑mechanical skills to repair equipment, with training provided, and you will strive to meet productivity goals and quick response times.

This active role requires lifting up to 50 pounds, driving for a large portion of the day, and maintaining a strong safety posture while delivering outstanding service.

Qualifications

• Electro‑mechanical experience using a multimeter to troubleshoot electrical circuits and read electrical schematics.
• Strong time management and reliability; punctuality and meeting deadlines are valued.
• Valid driver's license with appropriate insurance coverage; MVR checked.
• Ability to lift up to 50 pounds and operate in a physically active role.

Responsibilities

• Provide outstanding service to clients; ensure devices are working correctly and customers receive top‑notch support.
• Use electro‑mechanical skills to repair devices; Xerox provides training through certified instructors and internal programs.
• Aim for productivity goals including calls per day, efficiency, quick response times, and cost‑effective parts usage.

Skills

Electro‑mechanical experience

Time management

Reliability

Valid drivers license

Reading schematics

Electrical troubleshooting

Tools

Multimeter

Job description

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits; to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Hourly: Hourly rates for this position can be shared with you per your location; this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client–centric and digitally–driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

We’re an industry leader that’s rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers.

Primary Responsibilities:

• Provide outstanding service to our clients. It is imperative that our customers’ devices are working correctly, and that they receive top‑notch service at all times.
• Use electro‑mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in‑house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Achieve key productivity goals. This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2–4 hours, and keeping parts costs to a minimum.

Skills and Qualifications:

• Electro‑mechanical experience including using a multimeter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a Military or Veteran with electro‑mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repairer.
• Superior time management skills and RELIABILITY. Our customers are counting on you. If you’re a “10 minutes early is on time, and on time is late” person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• Valid driver’s license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.

Here’s what success looks like in the first 60 days:

• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
  • Comprehensive understanding of our company and customer service culture.
  • Clear expectations in reference to call load, territory alignment and client satisfaction.
  • Thorough knowledge base of the equipment and inventory needs to support your territory.
  • Actively and correctly completing service calls independently.

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.