Field Service Technician

AGS LLC; City of Rochester (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

AGS LLC is seeking a Field Service Technician to install, upgrade, and maintain gaming equipment at casino locations. Youll troubleshoot issues, perform routine maintenance, and deliver excellent customer service across multiple sites.

The role requires flexibility in scheduling, physical ability to lift up to 50 pounds, and a willingness to travel within the territory. A high school diploma or GED is required and gaming industry licensing may be needed.

Qualifications

• High School diploma or GED.
• Basic knowledge of AC/DC electronics and computer networking.
• Experience in electronics/computer networking is a plus, especially gaming experience.

Responsibilities

• Install, upgrade, and perform procedures on gaming equipment.
• Perform preventative and general maintenance on AGS casino products.
• Complete paperwork and reports promptly and accurately.
• Provide top-tier customer service to internal and external customers.
• Troubleshoot service incidents quickly and escalate when needed.
• Maintain inventory of parts and supplies for timely service.
• Participate in weekly on-call rotation and follow safety protocols.

Skills

AC/DC electronics basics

Computer networking basics

Problem solving

Microsoft Office (Word/Excel/Outlook)

Education

High School diploma or GED

Tools

Microsoft Office suite

Job description

Position Title:

Field Service Technician

Description

Join the Game: Become a Field Service Technician at AGS!

Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!

What Youll Do:

• Tech-Savvy Tasks: Dive into the technical sideinstalling, upgrading, and performing procedures on gaming equipment.
• Maintenance Master: Perform preventative and general maintenance on AGS casino products. Youll make sure everything runs smoothly!
• Report Wizard: Complete paperwork and reports like a protimely, detailed, and accurate.
• Customer Service Champion: Provide best-in-the-business service to our customersinternal and external.
• Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalat
• Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.
• On-Call Rotation: Be part of a weekly on-call rotation with your fellow techniciansbecause sometimes, the game needs you 24/7.
• Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

What You Bring to the Table:

• Education: High School diploma or GED
• License to Drive: A valid drivers license, vehicle insurance
• Tech Skills: Youre a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, well help you level up!).
• Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!).
• Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
• Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).
• Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

What Youll Love About This Role:

• Adventure Awaits: Traveling to the different casinos and customers in your territory
• Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.
• Techs Unite: Work with the latest and greatest casino gaming equipmentif youre into gaming, youll love this!
• Hands-On Work: Its a job where youll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!

Physical & Work Environment:

You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.

Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!).Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).

Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).

AGS is an equal opportunity employer.

Equal Opportunity Employer, including disability/protected veterans

Equal employment opportunity, including veterans and individuals with disabilities.

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