Field Service Technician

Toshiba America Business Solutions, Inc.; City of Auburn (NY); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Fleet vehicle

Gas card

Medical, dental, and vision coverage

401(k) plan with match

Life insurance

Paid holidays, vacation & sick days

Career growth within Toshiba

Job summary

Toshiba America Business Solutions, Inc. is seeking a Field Service Technician II in East Syracuse, NY to maintain, service, and repair office equipment at customer sites.

You will deliver on-site support for printers, copiers, and related devices, while building cross-functional skills and advancing your career within Toshiba. You will diagnose issues, install upgrades, and perform installations; expect to train customers and continuously improve technical capabilities.

Qualifications

• High School Diploma or GED is required.
• 3+ years in copier/office equipment repair or related areas.
• Valid driver's license and auto insurance per Toshiba policy.
• Ability to lift up to 50 lbs and perform bending, lifting, and reaching.
• Experience with mechanical repair or servicing of low-voltage devices is a plus.

Responsibilities

• Provide printer and copier maintenance, service, and repairs to customers.
• Deliver product training efficiently and effectively.
• Diagnose equipment issues and perform installations/upgrades.
• Make modifications, remove old units, and retrofit existing hardware.
• Complete field calls with priority while managing time efficiently.
• Continuously enhance technical skills for field assignments.
• Rebuild components at the shop.

Skills

Technical repair

Diagnostics

On-site support

Time management

Education

High School Diploma or GED

Job description

Join Toshiba America Business Solutions as a Field Service Technician II in East Syracuse, NY.

As the Field Service Technician, you will positively impact the business and our customers through maintaining, servicing, and repairing office equipment throughout the territory. Your core focus will be to provide on‑site technical support and maintenance for black and white, color, and multifunctional printers, copiers, and other devices at customer locations. As you succeed in this role, you'll build cross‑functional expertise and business acumen, opening doors for future career growth at Toshiba.

What You’ll Do

• Provide printer and copier maintenance, service, and repairs to customers.
• Deliver product training efficiently and effectively.
• Diagnose equipment issues and carry out installations and upgrades.
• Make modifications, remove old units, and retrofit existing hardware.
• Complete field calls according to priority while practicing effective time management.
• Continuously enhance your technical skills for field assignments.
• Rebuild components at the shop.

What You’ll Bring

• High School Diploma or GED.
• A minimum of three years of experience in one or more of the following:
  • Technical repair, service & installation of copier/office equipment (Preferred).
  • Technical service, repair or training of Photo ID systems/software, printers, ID Badge, or Fingerprint equipment.
  • Experience providing mechanical support and repair for low voltage devices and equipment (military, cable installation, electrical work, automotive, or mechanical repair).
  • Technical service, repair or support of comparable products.
  • Advanced education or certification or internships in respective areas can be used to meet experience requirement.
• Ability to lift 50 lbs. The job involves frequent bending, lifting, and reaching.
• Requires a valid state driver's license and minimum level of auto insurance coverage per Toshiba policy for positions entailing extensive use of personal car while on company business.

Earn Well

• $20.00-$23.00 hourly rate, depending on experience.
• Monthly Performance Based Technician Bonus up to $450 per month.
• Fleet vehicle and gas card.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with match and company provided life insurance.
• Employee Assistance Programs, pre‑tax spending accounts, pet insurance, and employee discounts.
• Generous paid holidays, vacation & sick/personal business/volunteer days.
• Opportunities for career growth within a global technology organization.

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.