Field Service Technician

Toshiba America Business Solutions, Inc.; Town of De Witt (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Monthly Performance Based Technician Bonus

Employee Assistance Programs

401(k) plan

Generous paid holiday schedule

Pet Insurance

Job summary

Toshiba America Business Solutions, Inc. is hiring a Field Service Technician to provide maintenance and repair services across New York. This role offers an hourly rate of $20.00-$23.00, based on experience, alongside a monthly performance-based bonus of up to $450.

The successful candidate will deliver technical support for office equipment, ensuring customer satisfaction and operational efficiency.

Benefits include a 401(k) plan, paid holidays, and opportunities for professional growth.

Qualifications

• Minimum three years of relevant technical repair or service experience.
• Experience can come from various backgrounds like military, automotive, or mechanical repair.
• Requires a valid state driver's license.

Responsibilities

• Provide maintenance, service, and repairs for printers and copiers.
• Diagnose equipment issues and perform installations and upgrades.
• Deliver product training to customers efficiently.

Skills

Technical repair, service & installation of copier/office equipment

Mechanical support and repair for low voltage devices

Ability to lift 50 lbs

Diagnosing equipment issues

Education

High School Diploma or GED

Tools

ID Badge equipment

Fingerprint equipment

Printers

Copiers

Job description

Field Service Technician II (Monthly Performance Based Technician Bonus)

• Hourly range $20.00-$23.00, depending on experience
• Monthly Performance Based Technician Bonus - up to $450 per month
• Fleet Vehicle and gas card

Toshiba America Business Solutions, a leader in digital technology, is seeking a Field Technician in East Syracuse, NY. Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently.

Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents, and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best.

As the Field Service Technician, you will positively impact on the business and our customers through maintaining, servicing, and repairing their office equipment throughout the territory.

Your core focus as Field Service Technician will be to provide on-site technical support and maintenance for black and white, color, and multifunctional printers, copiers, and other devices at customer locations. As you succeed in this role, you'll build cross-functional expertise and business acumen, opening doors for future career growth at Toshiba.

What you'll do

• Provide printer and copier maintenance, service, and repairs to customers
• Deliver product training efficiently and effectively
• Diagnose equipment issues and carry out installations and upgrades
• Make modifications, remove old units, and retrofit existing hardware
• Complete field calls according to priority while practicing effective time management
• Continuously enhance your technical skills for field assignments
• Rebuild components at the shop

Qualifications

• High School Diploma or GED
• A minimum of three years of experience in one or more of the following:
  • Technical repair, service & installation of copier/office equipment (Preferred)
  • Technical service, repair or training of Photo ID systems/software, printers, ID Badge, or Fingerprint equipment
  • Experience providing mechanical support and repair for low voltage devices and equipment. Relevant experience may come from military/veteran service, cable installation, electrical work, automotive or mechanical repair
  • Technical service, repair or support of comparable products
• Advanced education or certification or internships in respective areas can be used to meet experience requirement
• Ability to lift 50 lbs. The job involves frequent bending, lifting, and reaching.
• Requires a valid state driver's license and minimum level of auto insurance coverage per Toshiba policy for positions entailing extensive use of personal car while on company business.

What's in it for you?

• Monthly Performance Based Technician Bonus - up to $6,000 per year ($450 per month), plus an accelerator
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan
• Pet Insurance
• Company provided life insurance
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.