Field Service Technician

Dwyer Instruments, PTY; Chicago, Northern (IL, KY); On-site; USD 60,000 - 85,000; Full time

Job summary

DwyerOmega is seeking a Field Service Technician to support healthcare environments by installing equipment-monitoring devices, troubleshooting issues, and delivering on-site training.

You will travel extensively across the assigned geography, coordinate with customers and management, and help ensure a successful go-live for Isensix's wireless monitoring system.

The role requires strong communication, Excel proficiency, basic networking knowledge, and willingness to travel nationally.

Qualifications

• Microsoft Office applications knowledge.
• Proficient in Excel.
• Basic computer network knowledge.
• Experience in a laboratory environment and GLPs knowledge.
• Ability to conduct on-site customer training.
• Strong communication and organizational skills.
• Willingness to travel nationally.
• 2–5 years of related work experience.

Responsibilities

• Install equipment-monitoring devices and troubleshoot systems.
• Provide onsite customer training and support.
• Coordinate with customers and management to ensure go-live.
• Travel extensively to customer sites.

Skills

Excel proficiency

Microsoft Office

Basic networking knowledge

Clear communication

Team player

Tools

Microsoft Excel

Job description

Description

Industry: Healthcare - Health Services
Job Type: Field Service Technician

Travel: Road Warrior, Remote

Preferred Work Location(s): Chicago, IL or Cleveland, OH

Who We Are Looking For:

• The ideal candidate with excellent communications skills and can explain technical concepts to non-technical users and customers clearly.
• A team player who can work in different environments and has the aptitude to solve all types of service problems.

Description:
Hit the road, build relationships, and make a difference wherever you go! As a Field Service Technician, you’ll work with some of the nation’s most respected healthcare organizations and leading research institutions to implement systems that reduce errors, improve tracking, and automate the monitoring of environmental data. You’ll have an integral role in the installation and decision‑making processes leading up to an organization’s “go-live” on Isensix's wireless monitoring system.

The Field Service Technician is responsible for directing the project's resources, developing the project plan, and ensuring that the project is completed on time, within budget and per best practices to ensure a quality implementation. Field Service Technicians install equipment‑monitoring devices, troubleshoot system issues, conduct onsite training and provide onsite customer support. The Field Service Technicians also plays a primary role interfacing and coordinating with customers and management.

Requirements

What You’ll Need:

• Microsoft Office Applications knowledge
• Must be proficient in Excel
• Basic computer network knowledge

Other Desirable Skills:

• Experience in a laboratory environment and general knowledge of GLPs (Good Laboratory Practices)
• Ability to conduct on‑site customer training
• Effective and personable communication
• Organization and time management
• Willingness to travel nationally
• Represent Company in a professional manner
• 2-5 years progressive related work experience
• Ability to troubleshoot complex issues

Physical/Travel Requirements

• Field service trips may require extended periods of standing, walking, bending, lifting up to 50lbs., gripping, wrenching, and twisting.
• In addition, the candidate must be able to work overtime when required, maintain a valid driver's license with a clean driving record, have a valid passport, and the ability to travel for extended periods of time. Individuals may be required to pass a customer site credentials/background check.

Preferred Work Location(s): Chicago, IL or Cleveland, OH. Due to the nature of the position, extensive travel is expected, and the preferred locations are intended to support efficient travel within the assigned geography.

At DwyerOmega, we’re committed to fair, transparent compensation. All U.S. job postings include a good‑faith salary range that reflects the role, location, experience, and internal equity. We encourage open conversations about pay and are happy to discuss compensation at any stage of the hiring process.