Field Service Technician/Engineer - SE Wisconsin/NE Illinois

Becton Dickinson; United States; Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

Waters Corporation is seeking a Field Service Engineer to support customers in SE Wisconsin/NE Illinois and surrounding states. The role involves visiting customers daily, complex troubleshooting of lasers, optical pathways, fluidic, pneumatic, electronic systems, and on-site repair.

Travel about 50% and adherence to GMP/ISO standards; must lift up to 50 pounds and hold a valid driver's license. Responsibilities include installing and servicing instrumentation, maintaining tools and inventory,

Qualifications

• High School diploma required.
• Minimum 3 years troubleshooting instruments or components.
• Valid Driver's License required.
• Willingness to travel at least 50% of working time.
• Ability to lift and maneuver up to 50 pounds.
• Associates or Bachelor's degree in Electronics, Engineering, or related technical/biological discipline preferred.

Responsabilités

• Install and service instrumentation following ISO and GMP standards.
• Maintain car stock, test equipment, tools, and documentation.
• Manage travel expenses and spare parts inventory.
• Report quality control and technical problems to Service Center/Manager.
• Represent BD by maintaining excellent customer relations and high standards of service.

Connaissances

Troubleshooting instruments

Diagnostic techniques

Repair procedures

Time management

Formation

High School diploma

Associates or Bachelor's in Electronics/Engineering

Outils

Lasers

Optical pathways

Fluidics

Pneumatics

Electronics

Description du poste

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Field Service Engineer based in SE Wisconsin/NE Illinois area and covering surrounding states

PLEASE READ!!!! THIS IS NOT A DESKTOP SUPPORT/IT POSITIONThis position is for Field Service. Visiting various customers each day and carrying tools and test equipment.Within the role of an FSE, daily travel to and from multiple customers sites is required. Complex troubleshooting and repairing systems containing but not limited to, Lasers/optical pathways, fluidic systems, pneumatic systems, electronic systems, and PC's to resolve issues while onsite is required.

Responsibilities:

• Install and service instrumentation with minimal supervision according to ISO and GMP standards, while providing thorough follow-up service to ensure customer satisfaction. This includes calling customers after service completion to verify all needs were met and documenting all service activities in compliance with GMP requirements.
• Maintain proper car stock inventory, test equipment, tools, and technical documentation. This responsibility extends to the proper maintenance and utilization of company vehicles according to Corporate fleet policy, ensuring all resources are ready for service calls.
• Display maturity and judgment in time management and expense control, keeping all travel and site visit expenses within established guidelines. This includes accountability for company-issued credit cards, travel advances, and management of spare parts inventory.
• Report quality control and technical problems in detail to the Service Center and System Support Engineering Manager. Effectively interface with other departments and managers to resolve customer issues promptly and thoroughly.
• Serve as a representative of BD by promoting and maintaining excellent customer relations through high standards of personal appearance, ethical behavior, maturity, and good judgment. This includes providing support that consistently meets BD's standards of superior quality service.

Minimum Requirements:

• Candidates must possess at minimum a High School diploma. This foundational educational qualification ensures basic academic competency necessary for understanding technical documentation, communication protocols, and problem-solving methodologies.
• A minimum of 3 years' experience troubleshooting instruments or components is required. This experience should demonstrate proficiency in diagnostic techniques, repair procedures, and familiarity with technical systems relevant to the position.
• Possession of a valid Driver's License is mandatory, as the position will require travel between client sites, service locations, or field installations to perform necessary technical work.
• Candidates must be willing and able to travel a minimum of 50% of their working time. This substantial travel component indicates the position involves regular on-site service calls, installations, or maintenance across multiple locations.
• The position demands the physical capability to lift and maneuver objects weighing up to 50 pounds. This requirement ensures technicians can safely handle equipment, tools, and components necessary for installation and repair tasks.

Preferred Requirements:

• Candidates should possess an Associates or Bachelor's degree in Electronics, Engineering, or related technical/biological discipline. This educational foundation provides the necessary theoretical knowledge to understand complex medical instrumentation systems and troubleshooting methodologies.