Field Service Technician

Grundfos; Chicago (IL); On-site; USD 36,000 - 51,000; Full time

Benefits offered by this job

Annual bonuses

Health insurance

Volunteer leave

Employee stock purchase program

Job summary

Grundfos in Aurora, IL is seeking a Field Service Technician to repair, maintain, and troubleshoot pump systems onsite with customers, ensuring reliable operations. You will work with the Field Service team to deliver expert service, advise on preventive solutions, and support installations, commissioning, and diagnostics, while travelling up to 50% of the time.

The role requires a technical education and 2+ years of pump experience; SAP knowledge is a plus.

Qualifications

• 2+ years of pump technology experience.
• Technical education in electrical or mechanical engineering.
• Ability to travel up to 50% for field work and short-notice mobilization.

Responsibilities

• Disassemble, inspect, repair and reassemble pumps and systems in-shop or on customer sites.
• Conduct risk assessments for tasks and report on Safety, Health and Environment matters.
• Advise customers on system shortcomings and preventive solutions; identify sales leads.
• Prepare service reports including warranty claims and hours; ensure timely submission.
• Support installation, commissioning, diagnostics, and maintenance under SLAs.
• Develop hands-on service capability and master service tools and equipment.

Skills

Pump technology

Field service

Preventive maintenance

Electrical knowledge

Education

Electrical or mechanical engineering

Tools

SAP

Job description

Field Service Technician

Job Description

Are you passionate about solving complex pump and system challenges hands‑on, delivering technical excellence directly to customers in the field? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.

As our new Field Service Technician , you'll be performing repair, maintenance, and troubleshooting of pump systems both on‑site and in‑shop that ensure our customers' operations run reliably and efficiently. You'll be part of a diverse, supportive and inclusive culture that celebrates our differences and puts people first by fostering growth, well‑being, and a sense of belonging.

This position reports directly to the Head of Service & Solutions for the Midwest and will be fully onsite at our Aurora IL facility.

What you will be doing:

As a key part of the Field Service team, you'll create impact by delivering expert technical service and proactive solutions that strengthen customer relationships and maximize equipment uptime.

Your main responsibilities include:

• Disassemble, inspect, troubleshoot, repair, and reassemble pumps, pump systems, and accessories in-shop or at customer sites

• Conduct risk assessments for every task and report on all Safety, Health, and Environment matters

• Advise customers on system shortcomings, recommend preventive solutions, and identify sales leads for stakeholders

• Prepare clear, complete service reports including warranty claims and working hours, ensuring timely submission

• Support project execution including installation, commissioning, diagnostics, and maintenance under service level agreements

• Continuously develop hands‑on service capability and master the use of service tools and equipment

What makes you a great fit:

Above all, you're a hands‑on technical professional with strong mechanical and electrical knowledge, a customer‑first mindset, and the ability to work independently in fast‑paced field environments. We'd also imagine that you are/have:

• Technical education in electrical or mechanical engineering

• A minimum of 2+ years of work experience in pump technology or a comparable industrial environment

• Ability to travel approximately up to 50% of the time and mobilize for field work on short notice

It's a plus if you also:

• Experience with SAP or similar enterprise resource planning systems

• Familiarity with service agreement execution and warranty processes

• Experience with commissioning and installation of rotating equipment

The salary range for this position is $26.00 to $37.00 per hour. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. To learn more about our benefits, please visit: Grundfos Benefits

Why you will love working here:

We care! Day to day, you can look forward to:

• A working environment built around your needs

• Annual bonuses, health insurance and a strong focus on well‑being activities.

• Three days' additional paid leave for volunteering in your community.

• Access to on‑demand training and learning sessions and carefully structured programs to pursue personal and professional development opportunities.

To get to know us better, follow us on LinkedIn or Youtube. Check out Meet Our People to get to know some of your future colleagues and why they love working at Grundfos.

Qualified candidates must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future.

Grundfos is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristics protected by applicable law. Our hiring decisions are made on qualifications, merit, and business needs. We encourage all individuals of all backgrounds to apply. Learn more about your Rights as an applicant. If require an accommodation to complete your application or interview, please contact [e-mail]. We are committed to providing a fair and accessible hiring process.

Information at a Glance

Job details

Workplace: Onsite Position

Job Location: Aurora, Illinois, United States | Chicago, Illinois, United States

Contract Type: Full-Time

Employment Type: Regular