Back Office Manager/Application Engineering Manager

Grundfos; Brookshire (TX); Hybrid; USD 101,000 - 159,000; Full time

Benefits offered by this job

Flexible hours

Home working opportunities

Parental support

Annual bonuses

Health insurance

Volunteering leave

Training programs

Job summary

Grundfos seeks a Back Office Manager/Application Engineering Manager for the West US & Canada to lead a technical Back Office Engineering team delivering accurate technical support and quotations. The role is hybrid, based in Brookshire, TX, with a focus on performance, continuous improvement, and customer experience.

You will coach engineers, review complex quotations, and drive data‑driven performance management across CRM, ERP, and Power BI to ensure excellent service and growth across the

Qualifications

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, HVAC Engineering, or related technical discipline.
• 7+ years of experience in technical sales, applications engineering, technical customer support, or a related engineering function.
• 5+ years of experience managing and developing people in a technical environment.
• Proficiency with CRM, ERP, and business intelligence tools (e.g., Power BI).

Responsibilities

• Lead, coach, and develop the Back Office Engineering team—setting clear expectations, managing workload priorities, and driving accountability for performance and professional growth.
• Provide technical leadership on complex customer inquiries, product selection, and pumping solutions, reviewing and approving quotations and proposal packages for accuracy and commercial soundness.
• Monitor team performance using CRM, Power BI, and ERP tools to track productivity, response times, and quality—leveraging data to proactively address gaps and improve effectiveness.
• Drive continuous improvement initiatives that simplify processes, eliminate inefficiencies, and enhance the team’s ability to exceed customer expectations.
• Partner cross‑functionally with Sales, Operations, Product Specialists, and Engineering to resolve issues, support business growth, and share best practices across the organization.
• Support recruitment, onboarding, workforce planning, and succession planning to ensure the team is resourced and positioned for long‑term success.

Skills

People management

Technical leadership

Cross-functional collaboration

Data-driven performance management

Education

Bachelor's degree in Mechanical/Industrial/HVAC Engineering

Tools

CRM

ERP

Power BI

Job description

Are you a technical leader who thrives on building high-performing engineering teams and delivering exceptional customer support in the pump and water technology industry? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.

As our new Back Office Manager/Application Engineering Manager, West US & Canada, you’ll be leading and developing a Back Office Engineering team that delivers accurate, timely technical support and quotation excellence while driving continuous improvement across processes, performance, and customer experience.

You’ll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

This position follows a hybrid work model (3 days in office, 2 days remote) and will be based out of our Brookshire, TX office.

What you will be doing

As a key part of the Customer Sales & Support Center (CSSC) team, you’ll create impact by building a culture of operational excellence and technical leadership that ensures customers receive best-in-class engineering support and pumping solutions.

Your main responsibilities include:

• Lead, coach, and develop the Back Office Engineering team—setting clear expectations, managing workload priorities, and driving accountability for performance and professional growth.
• Provide technical leadership on complex customer inquiries, product selection, and pumping solutions, reviewing and approving quotations and proposal packages for accuracy and commercial soundness.
• Monitor team performance using CRM, Power BI, and ERP tools to track productivity, response times, and quality—leveraging data to proactively address gaps and improve effectiveness.
• Drive continuous improvement initiatives that simplify processes, eliminate inefficiencies, and enhance the team’s ability to exceed customer expectations.
• Partner cross‑functionally with Sales, Operations, Product Specialists, and Engineering to resolve issues, support business growth, and share best practices across the organization.
• Support recruitment, onboarding, workforce planning, and succession planning to ensure the team is resourced and positioned for long‑term success.

What makes you a great fit

Above all, you’re a hands‑on technical leader with a passion for people development, a track record of building high‑performing teams, and the ability to balance operational excellence with outstanding customer support in a fast‑paced engineering environment. We’d also imagine that you are/have:

• A Bachelor’s degree in Mechanical Engineering, Industrial Engineering, HVAC Engineering, or a related technical discipline (or equivalent combination of education, training, and industry experience).
• 7+ years of experience in technical sales, applications engineering, technical customer support, or a related engineering function.
• 5+ years of experience managing and developing people in a technical environment.
• Proficiency with CRM, ERP, and business intelligence tools (e.g., Power BI) for data‑driven performance management.

It’s a plus if you also:

• Industry experience in pumps, HVAC, or modular solutions.
• Demonstrated success leading continuous improvement and change management initiatives.

Why you’ll love working here

Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well‑being activities.
• Three days’ additional paid leave for volunteering.
• On‑demand training and structured development programmes to support your growth.

The salary range for this position is $101,400 – 159,380. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Grundfos salary rates are benchmarked and reflect the target for new hire salaries for the position in Brookshire, TX.

Qualified candidates must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future.

Grundfos is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Our hiring decisions are based on qualifications, merit, and business needs.

We encourage individuals of all backgrounds to apply.

Learn more about your rights as an applicant.

If you require an accommodation to complete your application or interview, please contact [e-mail].

We are committed to providing a fair and accessible hiring process.

Job details

Workplace: Hybrid (office and home-working) Job Location: Brookshire, Texas, United States Contract Type: Full-Time Employment Type: Regular

About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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Grundfos Holding A/S Poul Due Jensens vej 7 8850 Bjerringbro, Denmark Tel.: [phone] | Fax [phone]