Field Service Technician

Mark Andy Inc.; Chesterfield (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Paid Holidays, Vacation, Sick Time

Employee Assistance Program

Short-term and Long-term Disability

Life and AD&D Insurance

Tuition Assistance

Incentive Plans

Pet Insurance

Job summary

Mark Andy Inc. is seeking Field Service Technicians to provide on-site service for our flexographic, offset and digital printing equipment in Chesterfield, MO.

Responsibilities include installation, preventative maintenance, and break-fix work at customer sites across the US and Canada, with some international travel. Ideal candidates have a strong mechanical and electrical repair background, experience with industrial equipment, and the ability to communicate effectively with customers at all

Qualifications

• Minimum of 2 years of experience servicing Mark Andy products or equivalent industrial equipment.
• Excellent customer service and ability to communicate with all levels.
• Ability to travel 100% of the time; willing to travel Monday through Friday.
• Strong mechanical and electrical repair background.
• Ability to read and interpret wiring diagrams; pneumatic diagrams knowledge.
• Missouri / Saint Louis area preferred.

Responsibilities

• Install, commission, and validate Mark Andy equipment at customer sites.
• Support equipment relocation, deinstallation, reinstallation, and validation.
• Troubleshoot electrical, mechanical, pneumatic, software, hardware issues.
• Provide preventive maintenance recommendations to improve reliability.
• Train customers in safe operation and maintenance procedures.
• Document service activities and reports accurately.
• Travel across US/Canada weekly; some international travel.
• Collaborate with engineering and support teams to resolve issues.

Skills

Customer service

Troubleshooting

Reading wiring diagrams

Field service travel

Mechanical repair

Electrical repair

Education

High School Diploma

Trade School or Electrical/Mechanical training

Tools

PLC controls

Servo drives

Multimeters

Micrometers

Diagnostic software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Technician

Full Time Technical Chesterfield, MO, US

Mark Andy is looking for Field Service Technicians to provide on-site service to maintain and support our top-of-the-line flexographic, offset and digital printing equipment. Field Service Technicians can work in a variety of capacities, including installation, preventative maintenance, and break-fix issues, both large and small. We are looking for skilled individuals with a strong background in mechanical and/or electrical repair, both within industry and those with a solid background working with industrial equipment who would like to break into this fascinating and growing industry.

KEY RESPONSIBLITIES

Duties and responsibilities at Mark Andy grow as you do. Field Service Technicians will have the opportunity to work on both legacy equipment as well as the most modern and technologically advanced flexographic and digital equipment as they grow throughout their careers. Assignments include:

• Install, commission, and validate Mark Andy equipment at customer sites.
• Support equipment relocation, deinstallation, reinstallation, and production validation activities.
• Utilize PLC controls, servo drives, motors, multimeters, micrometers, and diagnostic software to resolve technical issues.
• Diagnose and repair electrical, mechanical, pneumatic, software, hardware, and printing-related issues.
• Troubleshoot equipment both onsite and remotely to minimize customer downtime.
• Perform preventive maintenance and recommend solutions to improve equipment reliability and performance.
• Provide recommendations for replacement parts, upgrades, maintenance programs, and service contracts.
• Train customers in safe operation, maintenance procedures, and equipment best practices.
• Document service activities, maintenance reports, work orders, expense reports, and installation feedback accurately.
• Deliver exceptional customer service while building strong relationships with operators, managers, and executives.
• Collaborate with engineering and support teams to resolve complex technical issues and improve product performance.
• Demonstrate strong troubleshooting, problem-solving, organizational, and communication skills.
• Operate independently in field service environments while maintaining a high level of professionalism.
• Weekly travel across the United States and Canada, as well as opportunities to travel internationally.

SKILLS/ABILITIES

• High School Diploma and Trade School Degree or Electrical and Mechanical training preferred.
• Excellent customer service skills. Able to speak with customers of all levels (from CEOs to Press Operators).
• Minimum of 2 years of experience servicing Mark Andy products and printing presses or equivalent industrial equipment experience.
• Ability to maintain expense reports and track receipts to submit weekly for reimbursement.
• Advanced ability to read and interpret wiring diagrams.
• Advanced knowledge of pneumatic diagrams; servo motors, drives and controls.
• Ability to travel 100% of the time. Mark Andy puts priority on having our technicians at home on the weekends but travelling Monday through Friday most often will be out of the technician’s home area.
• Preference will be given to candidates in Missouri / Saint Louis area with direct experience installing and troubleshooting digital high-definition, offset and/or flexographic printing presses. These issues can include mechanical, electrical, pneumatic, network, software, and hardware relevant to overall press control, print issues and digital printing.
• Knowledge of digital ink jet printing systems (heads, inking systems, alignments, software controls, etc.), offset or direct flexo field experience strongly preferred.

What We Do:

Mark Andy is a pioneer of the graphic arts and printing industry. As the world’s leading manufacturer of narrow- and mid-web printing and finishing equipment, we supply leading global brands, including Mark Andy and Presstek printing presses, Rotoflex finishing solutions, as well as a complete line of Mark Andy Print Products consumables and pressroom supplies. All products are backed by the largest customer support team in the industry, minimizing downtime and helping our customers be profitable, efficient and at the forefront of innovation.

A Career with Mark Andy, Inc offers a competitive compensation and comprehensive benefits, which include:

• 401(k) Retirement Savings Plan with significant Co. matching
• Paid Holidays, Vacation, Floating Holidays & Sick Time
• Employee Assistance Program
• Short-term and Long-term Disability
• Life and AD&D Insurance
• Tuition Assistance
• Incentive Plans
• Pet Insurance

PHYSICAL DEMANDS

Regularly required to sit, stand, bend, reach, climb, stoop, kneel, crawl, and move about facilities. Work typically requires the use of PPE. Work is regularly performed on the production floor. Frequent lifting up to 50 pounds.

WORK ENVIRONMENT

Moderate to frequent exposure to shop environment; may be exposed to dust, odors, oils, fumes, chemicals, noise and moving parts. Work typically requires the usage of PPE and can require work on the facility’s production floor or customer’s production environment.

Mark Andy Inc. is an equal employment employer and considers all qualified applicants without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other factor, which is prohibited by applicable law.