Field Service Technician

Astound; Chehalis (WA); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

401k retirement plan

Insurance options (medical, dental, at

Insurance options including: medical,

Job summary

Astound is seeking a Broadband Network Technician I to maintain and repair aerial and underground coax and fiber infrastructure. This hands-on field role works outdoors daily, using bucket trucks, ladders and tools to restore service and support network reliability.

The position requires 2+ years of telecom field experience, a valid driver’s license, and strong customer service skills. You will participate in a 24/7 on-call rotation, document work orders, and perform preventative maintenance

Qualifications

• High school diploma or equivalent required.
• 2+ years of hands-on telecom field work or utilities.
• Valid driver's license with acceptable driving record.
• Excellent customer service and communication.
• Ability to read and interpret maps.
• Able to lift up to 75 lbs; work outdoors.

Responsibilities

• Inspect and repair aerial and underground coax and fiber.
• Respond to outages and assist emergency restorations.
• Maintain documentation and daily logs.
• Operate bucket trucks and field equipment.
• Participate in 24/7 on-call rotation.
• Follow safety and regulatory requirements.

Skills

Customer Service

Communication

Basic Computer Skills

Time Management

Problem solving

Teamwork

Working alone

Read maps

Safety awareness

Driving (valid license)

Education

High school diploma or equivalent

Tools

Bucket Certified

Ohm’s

Outside Plant

Job description

A Day in the Life of the Broadband Network Technician I:
This is a hands-on, field-based role focused on maintaining and repairing aerial and underground coax and fiber infrastructure. The technician will work outdoors daily using bucket trucks, ladders, and hand tools to restore service, perform preventative maintenance, and support network reliability.

• The Broadband Network Technician I is responsible for detecting, troubleshooting and resolving system outages for data, video, and telephone.
• This role will be responsible for emergency restoration of coax, underground cable, maintenance of power supply, leakage and splicing.
• The BNT I is required to maintain documentation as needed.
• This role participates in a 24/7 on-call rotation.
• Detect, troubleshoot and resolve system outages in aerial and/or underground capacities related to transmission levels, signal losses and off-air interference.
• Prepare and perform emergency aerial and/or underground coaxial cable restoration due to variables such as cable breaks and/or damage
• Perform preventative maintenance (power supply, actives) in the form of testing, balancing, alignment and adjustments of components or equipment
• Monitor, record and repair cable leakage, complying with applicable regulations
• Observe and assist co-workers with fiber splicing activities
• Complete and distribute required documentation, such as work orders and daily logs
• Install, replace, and repaircoaxial and fiber optic cabling, including aerial and buried plant
• Performpole transfers, span replacements, and drop repairs
• Operatebucket trucks, ladders, and field equipment
• Participation in a 24/7 on-call rotation
• Other duties as assigned

What You Bring to the Table:

• Requirements/Qualifications
• Education: High school diploma or equivalent
• 2+ years of hands-on experience intelecom field work, cabling, construction, or utilities (coax, fiber, or electrical)
• Maintain satisfactory driving record and have a valid driver’s license
• Customer Service
• Communication (verbal, written)
• Basic Computer Skills
• Aptitude to learn to skills
• Problem solving
• Time Management
• Teamwork
• Working alone
• Ability to read and interpret maps
• Bucket Certified; Ohm’s
• Understand the Outside Plant

Physical Requirements:

• Ability to lift and carry up to 75 lbs
• Work performed in both climate-controlled and non-climate-controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles
• Prolonged standing, walking, sitting, and driving required
• Ability to safely climb and work from ladders for extended periods of time
• Frequent reaching, pushing, pulling, climbing stairs and ladders, and using hands above and below shoulder level
• Ability to bend, twist, kneel, squat, crawl, and maintain various body positions and perform fine motor tasks, forceful gripping, and limited keyboarding

We’re Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

*Benefits listed above are for regular full-time position

The base salary range in Washington for this position is $23.15 $35.74 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Washington and may not be applicable to other locations.

Broadband Network Technician I: $23.15-$32.41

Broadband Network Technician II: $24.31-$34.03

Broadband Network Technician III: $25.53-$35.74

Our Mission Statement:

• * Take care of our customers
• * Take care of each other
• * Do what we say we are going to do
• * Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

About Astound:

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.