Field Service Technician

Fedegari; Charlotte (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Healthcare coverage

Gym membership

401(k)

Tuition assistance

Job summary

Fedegari Technologies, a global leader in sterilization and contamination control, seeks a Field Service Technician in Charlotte, NC. The role requires performing preventive and corrective maintenance on Fedegari equipment at customer sites, with extensive travel across North America.

You will troubleshoot, repair, and calibrate systems, coordinate with customers and sales, and ensure safety and compliance with site procedures.

Qualifications

• Bachelor’s degree in engineering or related field; or equivalent combination of education and experience.
• 2+ years experience using diagnostic test equipment, volt-ohm meters, amp probes and calibration.
• Ability to read P&ID and electrical/pneumatic schematic.
• Valid driver’s license with an acceptable driving record; passport for international travel.
• Strong organizational and critical thinking skills.
• Willingness to travel 75–80% across North America.
• Knowledge of sterilization, steam systems, and decontamination processes is a plus.

Responsibilities

• Perform preventive and corrective maintenance on Fedegari equipment.
• Troubleshoot, repair, or refurbish systems components.
• Complete service call certificates, expense reports, and calibration protocols.
• Communicate activities to customers, schedule maintenance and ETA.
• Respond to customer and sales questions; escalate as needed.
• Comply with site SOPs and safety policies.
• Pass leads to management and sales; network with global Field Techs.
• Manage travel schedules and priorities.
• Demonstrate problem solving, customer focus, self-direction, and technical learning agility.

Skills

English communication

Problem solving

Planning and organizing

Self-direction

Education

Bachelor’s Degree in General Engineering or related field

Tools

Diagnostic test equipment

Volt-Ohm meters

Amp probes

AutoCad or similar

Job description

Build More Than Your Next Job. Build Your Career.

Fedegari Technologies is a global leader in sterilization, bio-decontamination, and contamination control solutions serving the biopharmaceutical and life science industries.

If you're looking for more than just a job, Fedegari Technologies offers the opportunity to build a rewarding, long-term career within a global organization.

Why Join Fedegari?

• Build a long-term technical career with a global leader serving the biopharmaceutical and life science industries.
• Receive comprehensive training, mentorship, and hands-on experience on Fedegari's proprietary equipment.
• Develop specialized expertise while working with advanced technologies in a growing industry.
• Work independently in a dynamic, field-based environment where no two days are the same.
• Travel throughout North America, with opportunities for occasional international assignments.
• Join a collaborative global team committed to technical excellence, innovation, and exceptional customer support.

Whether you are an experienced Field Service Technician or an early-career engineer with a strong technical foundation, we are looking for individuals who are committed to continuous learning, enjoy solving technical challenges, and are excited to build a rewarding long-term career.

Travel Commitment

This is a field-based position requiring approximately 75–80% travel.

The successful candidate must be able to accommodate an extensive travel schedule that includes:

• Frequent overnight stays.
• Extended customer assignments lasting multiple consecutive weeks.
• Weekend work when required.
• Occasional international assignments.
• Travel schedules driven by customer and project requirements that may not follow a traditional Monday through Friday work week.
• Residence within approximately one hour of a major commercial airport to support travel requirements.

Preferred residence: North Carolina, South Carolina, Georgia, or Florida.

Summary

The Field Service Technician is responsible for providing maintenance, and technical support to users of equipment supplied by Fedegari Technologies, to a standard consistent with the high quality of the equipment and with the reasonable expectations of the customers.

Essential Functions

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Perform preventive and corrective maintenance outlined in technical manuals required on Fedegari product lines. This includes disassembling, replacing, or repairing defective parts; reassembling as required; adjusting/calibrating machines using specialized tools.
• Troubleshoot, repair, or refurbish standard and special purpose equipment and systems components
• Perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion. This includes, but is not limited to, completion of service call certificates (SCC), relevant expense reports, calibration certificates and protocols.
• Develop and maintain effective communicative relationships with customers and managers. Communicate activities to customers to include scheduling of maintenance and estimated time of arrival for unscheduled work. Utilize provided product and industry knowledge to assure customer’s expectations of service are exceeded.
• Respond to routine customer and sales questions regarding equipment operation and performance or direct questions to more experienced colleagues.
• Comply with all customer site access requirements, standard operating procedures (SOPs), and Fedegari and customer health and safety policies while performing work at customer facilities.
• Provide Fedegari solutions to customers to enhance sales and growth in the field; pass on leads to management and sales when possible. Closely network with all other Field Techs and Engineers globally within the Fedegari Group team.
• Other duties as assigned.
• Problem Solving - Identifies, analyzes, and resolves technical issues in a timely and effective manner.
• Customer Focus - Builds and maintains positive customer relationships while delivering high-quality service and support.
• Self-Direction - Works independently, manages priorities effectively, and exercises sound judgment in a field-based environment.
• Technical Learning Agility - Quickly learns and applies new technologies, equipment, processes and procedures.
• Planning and Organizing - Effectively manages travel schedules, service commitments, and competing priorities.

Required Education and Experience

• Bachelor’s Degree in General Engineering, Electrical Engineering or related technical field; or an equivalent combination of education, military training, and relevant work experience.
• 2+ years experience using diagnostic test equipment, volt-ohm meters, amp probes and precision temperature and pressure calibration.
• Ability to read P&ID and electrical/pneumatic schematic.
• Strong organizational and critical thinking skills.
• Valid driver’s license with an acceptable driving record.
• Must possess or be legally able to obtain a valid passport for international travel.
• Strong desire to be a part of a company with a fast-paced, result-oriented culture.
• General knowledge of the principles and methods of sterilization, steam systems, sterilizers, and other methods of sterilization / decontamination.
• Ability to solve complex mechanical/system problems utilizing technical manuals, publications, and engineering support.
• High-level of effective interpersonal English communication skills, both written and verbal.
• Knowledge of Windows, PowerPoint, Word Excel and AutoCad or similar programs required.

Preferred Education and Experience

• Knowledge of biopharmaceutical standards, industrial controls and central processing systems is advantageous.

Fedegari offers a highly-competitive total rewards package, including 100% employer-paid healthcare coverage (e.g. medical, dental, vision), gympass membership, a robust 401(k) program, tuition and learning assistance, and opportunities for growth within a global organization. We are also committed to sustainability initiatives and are currently pursuing B-Corp certification.

The responsibilities and qualifications outlined above are representative of the position and are not intended to be an exhaustive list of all duties and requirements.

Fedegari Technologies, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation, or any other basis prohibited by law.