Field Service Technician

ABB Schweiz AG; Cary (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

ABB, a global market leader, is seeking a Field Service Technician to improve customer operations and manage service tasks in power distribution. This remote-position requires a technical background and emphasizes effective communication with clients. Join ABB to make an impact in the Electrification Smart Power division.

Qualifications

• Preferred military experience in relevant fields.
• Experience with 3 phase power distribution equipment.
• Must be willing to travel.

Responsibilities

• Identify opportunities to improve customer operations.
• Perform field service tasks and troubleshooting.
• Prepare material lists for service activity.

Skills

Technical expertise

Field service skills

Customer service

Communication

Education

2 years technical/electrical school

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

This Position reports to:

Country Service Manager

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.

The work model for the role is: Remote

This role is contributing to the Electrification Smart Power division in the Western Region.

You will be mainly accountable for:
• Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.
• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Acting as trainer when needed, for field service associates and customers.

Qualifications for the role:

2 years technical/electrical school preferred and/or relevant military experience.
Must be willing to travel.
Experience with 3 phase (208/480vac) power distribution equipment (UPS, PDU, STS, Panelboards, etc.) or similar/relevant Military experience and or field service experience.
Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us:

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

MyBenefitsABB.com

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #RunsWhatRunstheWorld