Field Service Technician

sfmc; Cape Girardeau (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Education assistance

Earned Time Off (ETO)

Retirement benefits

Flexible Spending Accounts

Job summary

Saint Francis Healthcare System is seeking an IT Associate Technician to join the Technical Services Team. Under moderate direction, you will provide advanced technical support, troubleshoot urgent issues, install hardware and software, run diagnostics, and maintain daily system performance.

You will document issues, update the knowledge base, mentor junior staff, and assist with staff training. Typical hours are Monday–Friday, 7:30 am–4:00 pm, with full benefits.

Qualifications

• High school diploma or GED required.
• Two years IT experience required.
• CompTIA A+ or comparable certification preferred.
• Associates or technical IT degree in IT required.

Responsibilities

• Provide advanced technical support and resolve urgent issues.
• Install and repair hardware and software; run diagnostics.
• Maintain daily performance of organizational computer systems.
• Update the knowledge base in the service management system.
• Mentor and train Associate Technician.

Skills

Technical support

Troubleshooting

Customer service

Education

High School Diploma or GED

Four years IT experience

CompTIA A+ or comparable certification

Associates or Technical degree in IT

Job description

JOB SUMMARY

With moderate direction, provides advanced technical support and customer service as part of the Technical Services Team. Troubleshoots and resolve urgent technical issues and responds to help requests in person or by phone. Identifies and escalates complex issues to responsible teams and management. Compiles daily or weekly issues log for management. Installs and repairs computer hardware and software, cleans computers, and runs diagnostic programs. Writes user manuals and trains staff as needed. Monitors and maintains the organizational computer system's daily performance. Maintains the Knowledge Base in the Service Management ticket system. Mentor and train Associate Technician. Other duties as assigned.

JOB DETAILS AND REQUIREMENTS

Time Type: Full time (80 hours per 2 week pay period), with benefits

Typical Hours: Monday - Friday, 7:30am to 4:00pm

Education

• High School Diploma or GED- required
• Four (4) years IT experience or;
• CompTIA A+ or comparable certification or;
• Associates or Technical degree in IT- required

Certification & Licensures

• CompTIA A+ or comparable certification- preferred

Experience

• Two (2) years of IT experience- required

ADDITIONAL INFORMATION

Why Work at Saint Francis?
Saint Francis Healthcare System began in 1875 when three courageous Franciscan Sisters answered a call to care for those in need. What started as a 12‑bed hospital has grown into the region's leading healthcare system-recognized nationally for exceptional quality, safety, and patient experience.

Today, Saint Francis serves more than 715,000 people across five states. With a 306‑bed Medical Center , nearly 3,000 team members , and over 300 providers , Saint Francis is not only the largest healthcare system between St. Louis and Memphis-it's a powerful economic anchor for the communities it serves.

You’ll find more than 50 specialties , the region's only Level III Emergency and Trauma Center , and southeast Missouri's first Level III NICU . The system's employed physician group, Saint Francis Medical Partners, supports more than 40 outreach clinics and 70% of the area’s primary care providers.

A Mission That Matters

At Saint Francis, you’re not just doing a job - you’re part of a Catholic healing ministry rooted in compassion, dignity, and service. Every action is inspired by a commitment to honor human life and care for every person who walks through the doors.

Mission

To provide a ministry of healing, wellness, quality, and love inspired by our faith in Jesus Christ.

Vision

To be a leading Catholic healthcare system that celebrates and protects the gift of life by providing exceptional patient outcomes in quality, safety, access and value.

Values You Can Feel Every Day

Integrity: Doing what's right, even when no one is watching

Stewardship: Managing resources wisely for the future

Faith: Believing in a purpose greater than ourselves

Hope: Lifting up those who feel discouraged

Joy: Serving others with a grateful, happy heart

Compassion: Seeing others through Christ's eyes

Excellence: Always striving to be the best

Dignity: Respecting human life from beginning to end

If You're Looking to Make a True Impact...

Saint Francis offers a workplace where your work has purpose, your team feels like family, and your contributions support a mission that has been changing lives for more than 150 years.

Total Rewards

Our most important asset is our colleagues. That's why Saint Francis Healthcare System offers a comprehensive benefits program to meet all your needs. Colleagues working at least 24 hours per week will have access to our Total Rewards package as outlined below.

• Comprehensive and affordable health coverage including medical, prescription, dental and vision - available on the first of the month after hire date
• Saint Francis Medical Services Discount
• Earned Time Off (ETO) based on relevant years of work history. ETO combines vacation, sick, holidays, and personal days into one balance to allow for flexibility
• Retirement benefits including SFHS immediate matching
• Education Assistance benefits up to $5,000 per calendar year for one year of service after graduation
• Other benefits including: Benefit Support through Health Advocate, Employee Assistance Program, Flexible Spending Accounts, Identity Theft Protection, Pet Insurance, Earned Wage Access

To learn more about our Total Rewards package and eligibility, visit www.sfmc.net/careers/benefits/ .

Saint Francis Healthcare System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, Saint Francis Healthcare System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has