Centralized Scheduler - Referrals

sfmc; Cape Girardeau (MO); On-site; USD 32,000 - 52,000; Full time

Job summary

Saint Francis Healthcare System is seeking a Centralized Scheduler to manage scheduling for surgeries and procedures and to transcribe and scan orders into the EMR. The role includes verifying insurance eligibility and initiating medical necessity checks, while maintaining physician listings and servicing physician staff with confidential information.

Your responsibilities will include assisting with patient-facing processes, supporting the department in new procedures, and upholding the

Qualifications

• One year of experience in a medical environment with scheduling duties preferred.
• Medical terminology knowledge or prior Administrative Partner experience.
• Professional and courteous manners in dealing with customers.
• Appropriate and timely independent judgement and computer experience required.

Responsibilities

• Schedule surgeries, appointments and procedures at physician and customer request.
• Transcribe and scan orders and H&P notes into the electronic medical record (EMR).
• Maintain scheduling work queues and master physician listings.
• Perform patient schegistration including verification of insurance benefits and eligibility.
• Initiate medical necessity checks for surgeries, appointments and procedures.
• Assist physicians, staff and hospital personnel as needed and provide direction.
• Collaborate with departments on new procedures to ensure compliance and proper reimbursement.
• Uphold the mission, vision, values, and confidentiality obligations of Saint Francis Medical Center.
• Accept duties as assigned by management.

Skills

Customer service

Communication

Independent judgment

Computer literacy

Education

High School Diploma

Tools

EMR/EHR systems

Job description

JOB SUMMARY

The Centralized Scheduler is responsible for scheduling surgeries, appointments and procedures at the request of physicians and customers. Responsible for transcribing and scanning all orders and H&P's into the electronic medical record. Responsible for maintaining scheduling related work queues. Responsible for "schegistration" of patients, which includes verification of insurance benefits & eligibility. Responsible for initiating medical necessity checking on surgeries, appointments and/or procedures. Assures the specific needs of department, physician and customers are met. Providing assistance and direction to physicians, their staff and other hospital personnel with whatever needs they may have. Maintains the master physician listing for use by the medical center. Working closely with departments on new procedures and requirements to ensure compliance and proper reimbursement. Lives the Mission, Vision, Values and Philosophy of the department and Saint Francis Medical Center. Constantly works with and maintains restricted or confidential information from many sources within the medical center. Any and all duties as assigned by the Assistant Manager, Manager and/or Director.

JOB DETAILS AND REQUIREMENTS

Education: High School Diploma required

Certification & Licensures: N/A

• One year of experience in a medical environment which included scheduling duties strongly preferred.
• Medical terminology or prior Administrative Partner experience.
• Professional and courteous manners in dealing with customers.
• Appropriate and timely independent judgement.
• Computer experience required.

ADDITIONAL INFORMATION

Why Work at Saint Francis?

Saint Francis Healthcare System began in 1875 when three courageous Franciscan Sisters answered a call to care for those in need. What started as a 12‑bed hospital has grown into the region's leading healthcare system-recognized nationally for exceptional quality, safety, and patient experience.

Today, Saint Francis serves more than 715,000 people across five states. With a 306‑bed Medical Center , nearly 3,000 team members , and over 300 providers , Saint Francis is not only the largest healthcare system between St. Louis and Memphis-it's a powerful economic anchor for the communities it serves.

You'll find more than 50 specialties , the region's only Level III Emergency and Trauma Center , and southeast Missouri's first Level III NICU . The system's employed physician group, Saint Francis Medical Partners, supports more than 40 outreach clinics and 70% of the area's primary care providers.

A Mission That Matters

At Saint Francis, you're not just doing a job - you're part of a Catholic healing ministry rooted in compassion, dignity, and service. Every action is inspired by a commitment to honor human life and care for every person who walks through the doors.

Mission

To provide a ministry of healing, wellness, quality, and love inspired by our faith in Jesus Christ.

Vision

To be a leading Catholic healthcare system that celebrates and protects the gift of life by providing exceptional patient outcomes in quality, safety, access and value.

Values You Can Feel Every Day

• Integrity: Doing what's right, even when no one is watching
• Stewardship: Managing resources wisely for the future
• Faith: Believing in a purpose greater than ourselves
• Hope: Lifting up those who feel discouraged
• Joy: Serving others with a grateful, happy heart
• Compassion: Seeing others through Christ's eyes
• Excellence: Always striving to be the best
• Dignity: Respecting human life from beginning to end

If You're Looking to Make a True Impact...

Saint Francis offers a workplace where your work has purpose, your team feels like family, and your contributions support a mission that has been changing lives for more than 150 years.

Total Rewards

Our most important asset is our colleagues. That's why Saint Francis Healthcare System offers a comprehensive benefits program to meet all your needs. Colleagues working at least 24 hours per week will have access to our Total Rewards package as outlined below.

• Comprehensive and affordable health coverage including medical, prescription, dental and vision - available on the first of the month after hire date
• Saint Francis Medical Services Discount
• Earned Time Off (ETO) based on relevant years of work history. ETO combines vacation, sick, holidays, and personal days into one balance to allow for flexibility
• Retirement benefits including SFHS immediate matching
• Education Assistance benefits up to $5,000 per calendar year for one year of service after graduation
• Other benefits including: Benefit Support through Health Advocate, Employee Assistance Program, Flexible Spending Accounts, Identity Theft Protection, Pet Insurance, Earned Wage Access

To learn more about our Total Rewards package and eligibility, visit www.sfmc.net/careers/benefits/ .