Field Service Technician

nLIGHT, Inc.; Camas (WA); Sur place; USD 33 000 - 41 000; Plein temps

Avantages offerts par ce poste

Target Cash Bonus

Vacation & Sick Leave

Health benefits from start

Employee Stock Purchase Plan

401(k) with company match

Disability & Life Insurance

Flexible Spending & Health Savings

Jury Duty & Bereavement Leave

Tuition Assistance

Pet Insurance

Employee Assistance Program

Résumé du poste

nLIGHT, a leader in high-power semiconductors and fiber lasers, seeks a Field Service Technician to provide on-site support and primarily travel across North America. The role includes repair, testing, calibration of laser systems, and coordination with engineering and service teams.

The position requires lifting up to 50 lbs, and frequent travel, with a focus on maintaining safety and quality in a fast-paced environment.

Qualifications

• 1+ years of experience in a high-volume production environment with electronics, semiconductor equipment, or opto-mechanical assemblies.
• Able to read basic electrical schematics.
• Experienced with test equipment including oscilloscope, curve tracer and DVM.
• Knowledge of electrical power and safety.
• Proficient with Excel and Word.
• Ability to wear Safety Laser Goggles to perform duties.
• Good communication skills.
• Organized and neat.

Responsabilités

• Diagnose and repair laser systems and associated components.
• Document in detail all repair activities.
• Write failure analysis reports.
• Track and analyze repair data to identify improvement opportunities and new or unusual failure modes.
• Provide feedback to Technical Support, Customer Service, and Engineering on product and process improvements.
• Manage returns in and out of the repair center; track wait time, repair time, and total turnaround time.
• Demonstrate dedication to safety of yourself and others.
• Provide support for RMA repair activities during periods of reduced workload.

Connaissances

Communication skills

Organized and neat

Read electrical schematics

Power & safety knowledge

Proficient with Excel and Word

Safety laser goggles use

Interpersonal skills

Formation

AA degree in a technical field

Outils

Oscilloscope

Curve tracer

DVM

Description du poste

Who We Are

AtnLIGHT, we are constantly on thecutting-edgeof laser technology in a massively growing market. We are a leading provider of high-powersemiconductorsand fiber lasers for industrial, microfabrication, and aerospace&defense applications, to name a few. Our lasers are changing not only the way things are made but also changing the things that can be made.

Headquartered in Camas, Washington,nLIGHTis a publicly listed company (NASDAQ: LASR).

Summary

Primary responsibility is providing onsite support to our customers.

This position requires extensive travel throughout North America. Some international travel will also be required. Travel time will average 75%-85%.

Secondary responsibilities include the repair, testing and calibration of laser systems and components as well as organization and tracking of tools and materials.

The successful candidate must have excellent interpersonal skills and work effectively with Technical Support, Customer Service, Manufacturing, and Design Engineers to solve problems quickly and completely.

The position will require moving equipment, lifting items weighing up to 50 lbs., and working on equipment incorporating high-power lasers (high-power electronics and high-power optical devices).

Responsibilities

• Diagnose and repair, laser systems, and associated components.
• Document in detail all repair activities
• Write failure analysis reports.
• Track and analyze repair data to identify improvement opportunities and new or unusual failure modes.
• Provide feedback and follow-up to Technical Support, Customer service, and Engineering on product and process improvements.
• Manage returns in and out of the repair center; track wait time, repair time, and total turnaround time.
• Demonstrate an unwavering dedication to the safety of yourself and all of those around you.
• Provide support for RMA repair activities during periods of reduced workload.

Required qualifications

• 1+ years of experience in high volume production environment working with electronics, semiconductor equipment, or opto-mechanical assemblies, preferably as a technician or lead.

• Previous experience servicing electronics, semiconductor equipment or optomechanical assemblies.
• Able to read basic electrical schematics.
• Experienced and able to use typical circuit analysis tools including oscilloscope, curve tracer, DVM.
• Knowledge of electrical power and safety
• Proficient with Excel and Word
• Ability to wear Safety Laser Goggles to perform duties.
• Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus tosafely handle optical fibers.
• Good communication skills
• Organized and neat

Preferred Qualifications

• 5+ years total experience is preferred
• AA degree in a technical field is preferred
• Experience working with electronics or electromechanical repair
• Previous repair lab experience, preferable as a lead.
• Training in 5S techniques.
• Knowledge and understanding of optics, fibers, laser diodes, and laser test equipment is preferred.
• Previous training in problem-solving and quality improvement tools (8D, Pareto, etc.)
• Experience delivering technical training in a lab setting.

COMPENSATION AND BENEFITS

nLIGHT is proud to offer comprehensive

Starting level and pay depends on qualifications:

• Field Service Technician I- $24.00-$30.00
• Field Service Technician II- $26.00-$34.00
• Sr Field Service Technician III- $28.50-$38.50

Other Compensation and Benefits:

• Target Cash Bonus with potential payout of up to 2% of earned wages
• 120 hours of paid Vacation per year, plus paid Sick Leave and 10 paid Holidays
• Eligible for health benefits on the 1st day of the month after your start date
• Medical, Dental and Vision Benefits, including prescription and orthodontia with employee-paid premiums as low as $40.00 per pay period
• Company paid Short-Term and Long-Term Disability, and Life & AD&D Insurance
• Employee Assistance Program
• Aflac Supplemental Insurance
• Flexible Spending and Health Savings Accounts
• Employee Stock Purchase Plan
• 401(k) with company match and immediate vesting
• Jury Duty and Bereavement Leave Pay
• Tuition Assistance
• Pet Insurance

nLIGHT is subject to US Export Control regulations. To qualify for this position, you must be a US Person (that is, a US citizen, lawful permanent resident, or protected individual granted asylum or refugee status).

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or age. For more information about our commitment to equal employment opportunity, please see this government poster: Know Your Rights: Workplace Discrimination is Illegal. If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact Human Resources at [phone] or [emailprotected].

E-Verify Participation

nLIGHT participates in the E-Verify program. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.

For more information, please review the following notices:

• E-Verify Participation Poster
• Right to Work Poster