Field Service Technician

IQS, Inc.; Massachusetts; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

A leading technology firm in Massachusetts is seeking a Field Service Technician to install and service custom equipment. You'll interact with customers and support product launches while assisting the R&D team with engineering work focused on design and testing. The ideal candidate should be a high school graduate or have equivalent experience, possess strong communication skills, and be willing to work 50 hours per week. This position offers medical benefits and a performance bonus.

Qualifications

• Minimum high school graduate, GED or equivalent.
• Experience using hand tools and basic electrical test equipment.
• Ability to lift up to 75 pounds unassisted.
• Willing to work a minimum of 50 hours per week (Regular + OT).
• Valid Driver’s License.
• Excellent communication and customer service aptitude.

Responsibilities

• Install and service custom equipment.
• Interact with customers and cross-functional service groups to support field launches.
• Assist R&D with engineering work related to design, build, and testing of new systems.
• Support production during various stages of assembly and setup.

Education

High school graduate, GED or equivalent

AS/BS in Electronics, Industrial Mechanics, or related experience

Military technical school training or 4 years of related experience

Tools

Hand tools

Basic electrical test equipment

Microsoft operating system knowledge

Job description

Overview

Position will work in the Springfield, MA and surrounding area.

As a Field Service Technician at ZEISS, you will participate in installation and servicing of custom equipment, interact with customers and cross-functional service groups, support and launch ZEISS products into the field, and assist the R&D team with engineering work related to design, build, and new system testing. This role also supports the production of systems during various stages of assembly and setup.

Responsibilities

• Install and service custom equipment.
• Interact with customers and cross-functional service groups to support field launches.
• Assist R&D with engineering work related to design, build, and testing of new systems.
• Support production during various stages of assembly and setup.

Qualifications

• Minimum high school graduate, GED or equivalent.
• AS/BS in Electronics, Industrial Mechanics, or training/experience from military technical school OR 4 years related experience.
• Experience using hand tools and basic electrical test equipment.
• Microsoft operating system knowledge.
• Ability to lift up to 75 pounds unassisted.
• Willing to work a minimum of 50 hours per week (Regular + OT).
• Ability to work in an industrial production shop floor environment.
• Valid Driver’s License.
• Excellent communication and customer service aptitude.

Nice to have

• Experience installing and troubleshooting industrial electronics, machines, or computer systems.
• Experience with Coordinate Measuring Machines (CMM) installation and troubleshooting is preferred but not required.

Pay and Benefits

The pay for this role may be influenced by location, scope, qualifications, education, experience, and role complexity. This position is eligible for a performance bonus or sales commissions. ZEISS offers robust benefits including medical plans, retirement savings plan, and paid time off.

Benefits

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay

Equal Employment Opportunity

ZEISS provides Equal Employment Opportunity without unlawful regard to an applicant’s race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizenship status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law.