Field Service Technician

RETECH a SECO/WARWICK Company; Buffalo (NY); On-site; USD 35,817 - 55,104; Full time

Job summary

RETECH a SECO/WARWICK Company in Buffalo is seeking a Field Service Technician to install, startup, and service our vacuum metallurgy equipment worldwide. You will diagnose issues at customer sites and work with customer teams to ensure safe, efficient operation.

The role requires an associates degree in electronics and at least 3 years' experience with large capital equipment, preferably controlled atmosphere melting systems.

Qualifications

• Associates Degree in Electronics or equivalent.
• 3 years experience installing, commissioning, testing, operating, and troubleshooting large capital equipment.
• Experience with controlled atmosphere melting systems or related metallurgical processing equipment preferred.

Responsibilities

• Install, test, repair, modify and update Retech and competitors equipment.
• Provide maintenance, preventive maintenance, and upgrades in customer facilities, and emergency service.
• Provide superior customer service both in person and remotely through a variety of mediums.
• Train customers on proper operation, maintenance, and safety of equipment.
• Provide support to customers as required.
• Build customer relationships through communication, guidance, training, and feedback.
• Document customer communications, equipment issues, service reports and other required documentation.
• Direct subcontract or customer-supplied workforce to execute project responsibilities including welding, assembly, testing, and operation of equipment while ensuring safety.
• Report unsafe conditions to both Retech and customer sites and cooperate to continue work.
• Plan flow of materials through installation and commissioning phase of the project.

Skills

Electrical troubleshooting

Industrial control systems

PLC programming

Schematic reading

High-temperature materials

Problem solving

Communication

Education

Associates Degree in Electronics or equivalent

Tools

Allen Bradley

Rockwell Automation

P&IDs

Job description

Buffalo. Retech. Field Service Technician. $26 - $40/hour. The Field Service Technician is responsible for the installation, coordination, supervision, start up, trouble shooting and operation of Retechs products and equipment worldwide. They identify, analyze and repair products and equipment at a customers location.

Job Responsibilities

• Install, test, repair, modify and update Retech and competitors equipment.
• Provide maintenance, preventive maintenance, and upgrades in customer facilities, as well as emergency service.
• Provide superior customer service both in person and remotely through a variety of mediums.
• Train customers on proper operation, maintenance, and safety of equipment.
• Provide support to customers as required.
• Build customer relationships through positive and productive communication, guidance, training, and feedback.
• Document customer communications, equipment issues, service reports and other required documentation.
• Provide clear direction to subcontract or customer supplied workforce to execute project responsibilities that include welding, assembly, testing, and operation of equipment and systems while ensuring a safe and efficient job site.
• Report any unsafe situations, work environments, and potential conditions that could bring harm to employees to both Retech and the customer location.
• Cooperate with the customer in resolving the unsafe situation so the work on site may continue.
• Plan flow of materials through installation and commissioning phase of the project.

Requirements

• Working knowledge of Vacuum Metallurgy, Plasma Welders & Melters, Electron Beam Melters, and Vacuum Arc Remelters, Vacuum Induction Melters, and Button Furnaces.
• Working knowledge of materials suitable for use in high temperature, corrosive environments.
• Requires use of basic hand tools not supplied by the company.
• Strong working knowledge of Allen Bradley/Rockwell Automation Control System Hardware (PLCs, Drive, Software, etc.).
• Ability to troubleshoot, diagnose, and repair complex electrical and mechanical systems.
• Strong computer skills and knowledge of Microsoft software (Office, Outlook, Operating System, etc.).
• Ability to read electrical schematics and mechanical assembly drawings.
• Ability to perform basic electrical calculations and have a basic knowledge of the NEC.
• Experience with industrial schematics or P&IDs.

Education And Experience

• Associates Degree in Electronics or equivalent.
• 3 years experience installing, commissioning, testing, operating, and troubleshooting large capital equipment, preferably controlled atmosphere melting systems, or other metallurgical processing systems.

Personal Skills/Attributes Required For The Position

• U.S. Citizen with the ability to travel internationally.
• Excellent verbal and written communication skills for both internal and external customers.
• Exceptional organization skills with attention to detail.
• Ability to be proactive and manage time effectively to meet deadlines.
• Detail-orientated with ability to respond quickly to a fast-moving and ever-changing environment.