Global Field Service Technician: Metals & High-Temp Equipment

RETECH a SECO/WARWICK Company; Buffalo (NY); On-site; USD 35,817 - 55,104; Full time

Job summary

RETECH a SECO/WARWICK Company in Buffalo is seeking a Field Service Technician to install, startup, and service our vacuum metallurgy equipment worldwide. You will diagnose issues at customer sites and work with customer teams to ensure safe, efficient operation.

The role requires an associates degree in electronics and at least 3 years' experience with large capital equipment, preferably controlled atmosphere melting systems.

Qualifications

• Associates Degree in Electronics or equivalent.
• 3 years experience installing, commissioning, testing, operating, and troubleshooting large capital equipment.
• Experience with controlled atmosphere melting systems or related metallurgical processing equipment preferred.

Responsibilities

• Install, test, repair, modify and update Retech and competitors equipment.
• Provide maintenance, preventive maintenance, and upgrades in customer facilities, and emergency service.
• Provide superior customer service both in person and remotely through a variety of mediums.
• Train customers on proper operation, maintenance, and safety of equipment.
• Provide support to customers as required.
• Build customer relationships through communication, guidance, training, and feedback.
• Document customer communications, equipment issues, service reports and other required documentation.
• Direct subcontract or customer-supplied workforce to execute project responsibilities including welding, assembly, testing, and operation of equipment while ensuring safety.
• Report unsafe conditions to both Retech and customer sites and cooperate to continue work.
• Plan flow of materials through installation and commissioning phase of the project.

Skills

Electrical troubleshooting

Industrial control systems

PLC programming

Schematic reading

High-temperature materials

Problem solving

Communication

Education

Associates Degree in Electronics or equivalent

Tools

Allen Bradley

Rockwell Automation

P&IDs

Job description

RETECH a SECO/WARWICK Company in Buffalo is seeking a Field Service Technician to install, startup, and service our vacuum metallurgy equipment worldwide. You will diagnose issues at customer sites and work with customer teams to ensure safe, efficient operation.

The role requires an associates degree in electronics and at least 3 years' experience with large capital equipment, preferably controlled atmosphere melting systems.