Field Service Technician

AGS - American Gaming Systems; Buffalo (NY); On-site; USD 42,000 - 68,000; Full time

Job summary

AGS is seeking a Field Service Technician to install, upgrade and maintain gaming equipment across our casino network. You’ll troubleshoot, perform procedures, and deliver dependable service.

The role requires a High School diploma, a valid driver’s license, basic electronics and networking knowledge, and flexibility to work a varied schedule, including nights and weekends. Travel is a key part of the job, with on-site work at customer locations.

Qualifications

• High School diploma or GED required.
• Valid driver’s license and vehicle insurance.
• Basic knowledge of AC/DC electronics and computer networking.
• Willingness to travel to multiple casino locations.
• Ability to pass background check and drug screen.

Responsibilities

• Install, upgrade, and perform procedures on gaming equipment.
• Perform preventative and general maintenance on AGS products.
• Complete paperwork and reports timely and accurately.
• Provide excellent internal and external customer service.
• Troubleshoot service incidents quickly and escalate when needed.
• Track parts and inventory for timely repairs.
• Participate in weekly on-call rotation.
• Follow safety protocols in varied environments.

Skills

Tech-savvy

Problem solving

Customer service

Basic electronics

Networking basics

Microsoft Office

Flexibility schedule

Education

High School diploma or GED

Tools

Microsoft Office Suite

AC/DC electronics knowledge

Networking hardware

Job description

Join the Game: Become a Field Service Technician at AGS!

Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!

What You’ll Do

• Tech-Savvy Tasks: Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment.
• Maintenance Master: Perform preventative and general maintenance on AGS casino products. You’ll make sure everything runs smoothly!
• Report Wizard: Complete paperwork and reports like a pro—timely, detailed, and accurate.
• Customer Service Champion: Provide “best-in-the-business” service to our customers…internal and external.
• Troubleshooting Superstar: Fix service incidents quickly and efficiently and elevate issues when needed.
• Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.
• On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24/7.
• Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

What You Bring To The Table

• Education: High School diploma or GED.
• License to Drive: A valid driver’s license, vehicle insurance.
• Tech Skills: You’re a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we’ll help you level up!).
• Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!).
• Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
• Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).
• Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

What You’ll Love About This Role

• Adventure Awaits: Traveling to the different casinos and customers in your territory.
• Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.
• Techs Unite: Work with the latest and greatest casino gaming equipment—if you’re into gaming, you’ll love this!
• Hands-On Work: It’s a job where you’ll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!

Physical & Work Environment

• You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.
• Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!). Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).

Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).

• Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.