Field Service Technician

Analogic Jobs US; Boston (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401K with company match

HSA/FSA match

8 weeks paid parental leave

Healthcare options

Job summary

Analogic Jobs US is seeking a Field Service Technician to join their Global Field Service Department. This role will provide exceptional customer service and manage technical issues primarily at Boston Logan Airport. The role involves troubleshooting, performing electronic and mechanical repairs, and documenting service reports.

The ideal candidate has a high school diploma, 3-5 years of experience, and must be U.S. citizen or permanent resident. Great benefits and a dynamic work environment are offered.

Qualifications

• 3-5 years of experience in troubleshooting and repair.
• Ability to complete assigned small field projects.
• Must have a valid driver's license and dependable transportation.

Responsibilities

• Diagnose errors and determine proper solutions.
• Document and produce timely and detailed service reports.
• Perform electronic and mechanical repairs in the field.

Skills

Troubleshooting and repair

Technical proficiency

Customer service skills

Communication skills

Education

High School Diploma or equivalent

Job description

Boston Logan International Airport
East Boston, MA, USA

Our Global Field Service Department is looking for a dependable Field Service Technician team member. You will drive our exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability. All experience levels are welcome to apply. This position reports to the Area Manager of Security Field Service. This position will cover Boston Logan Airport, it is the main airport assignment and where you will spend the majority of your time.

Why should you join the Analogic team?

At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in supplying transportation security professionals with leading-edge aviation security screening equipment and health care workers with high-tech medical products. We offer a competitive compensation and benefits program, and an opportunity to grow with us! To learn more about our culture, mission and vision please visit www.analogic.com

The purpose of the Field Service Technician role at Analogic is to deliver exceptional customer service by diagnosing and resolving technical issues, thereby enhancing customer satisfaction and retention. This position involves performing electronic and mechanical repairs, documenting service reports, and maintaining strong customer relationships. This role requires technical proficiency, excellent communication skills, and the ability to work independently in the field.

Your Primary Responsibilities: as Field Service Technician

• Demonstrate the ability to diagnose errors, technical problems and determine proper solutions.
• Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge.
• Document and produce timely and detailed service reports.
• A willingness to exceed company and customer requirements.
• Responsive to customer needs and building a positive relationship.
• Ensure all tools and calibrated equipment are properly maintained at all times.
• Meet daily service needs at assigned sites and locations.
• Ability to plan and perform repairs and preventative maintenance independently in the field.
• Able to schedule work based on field needs.

Basic Qualifications for Field Service Technician

• High School Diploma or equivalent with a minimum of 3-5 years' experience in troubleshooting and repair.
• Exceptional at managing time and able to complete assigned small field projects.
• Technically savvy; innovative, quick to learn and adapt to new technology.
• Professional demeanor and customer focused.
• Demonstrated professional written and oral communication skills to document detailed reports and communicate effectively with both internal and external customers.
• Flexible and open to a fluid schedule and working environment.
• Must pass a criminal background check, drug test, pre-employment physical, and credit check.
• Ability to safely and successfully perform the essential physical functions of the job (see application screening questions for additional details).
• Ability to safely and successfully meet essential qualitative and/or quantitative productivity job standards.
• Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, and the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).
• Must have a valid driver's license and dependable transportation, along with the ability to travel up to 10% of the time by plane domestically and internationally and have the required Real ID and Passport (for international travel).
• Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.
• Must be able to work overtime and variable hours as required by business needs.

Preferred Qualifications

• Certified trade training.
• 401K with company match vested immediately.
• HSA/FSA match.
• 8 weeks paid parental leave.
• Healthcare for now and healthcare as your family and health change.
• You will be joining a passionate, driven and diverse global team!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.