Installation & Maintenance technician

Rehrig Pacific Company, Inc.; Buckeye (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Rehrig Pacific Company, Inc. is seeking a technician to coordinate and execute the installation of Pallet Management Solutions and provide in-field support. This role involves extensive collaboration with internal teams and customer-facing interactions.

The ideal candidate will have a Bachelor's Degree in Engineering or a related field and at least two years of relevant experience, along with strong technical and communication skills. The position requires a commitment to high-quality customer service and extensive travel.

Qualifications

• Minimum of 2 years Material Handling Field Service Technician experience preferred.
• Must have working knowledge of electrical and hydraulic schematics.
• Ability to work independently in a fast-moving environment.

Responsibilities

• Coordinate and execute installation of Pallet Management Solutions.
• Perform maintenance, troubleshooting, diagnostics, and repairs.
• Support warranty service requests at customer sites.

Skills

Technical aptitude in mechanical and electrical systems

Strong communication skills (Written and Verbal)

Ability to manage multiple projects

Education

Bachelor's Degree in Engineering or related fields

Job description

The purpose of this role is to coordinate and execute the installation of Rehrig Pacific's Pallet Management Solutions (Qtek) and Vision Object Recognition (VOR) systems. This individual will also be responsible for performing maintenance, troubleshooting, diagnostics, and repairs across all of Rehrig Pacific's Direct-to-Store Delivery (DSD) and Supply Chain Technology offerings. These include, but are not limited to, the VOR Ecosystem, Qtek Equipment, and DSD Material Handling Solutions. The role is primarily customer-facing, with additional collaboration across internal teams such as Quality, Procurement, and New Product Development.

Areas of Accountabilities

Pre-install Preparation

• Collaborate with Hardware Engineer on initial customer site visit.
• Evaluate customer site infrastructure readiness and compare to equipment requirements.
• Coordinate local contractors to run power and data lines to the new equipment location.
• Coordinate with cross-functional partners within the company to support larger installations.

Install Hardware

• Perform post-delivery inspections of equipment, repair damages, and make any necessary modifications.
• Perform equipment installation on site, complete checklists, and perform testing.
• Review equipment specifications and functionality with customer post installation.
• Collaborate with Support staff and act as an equipment subject matter expert to support equipment troubleshooting.

Provide Technical Support

• Work with equipment vendors for troubleshooting and part replacement.
• Capture customer feedback to recommend software feature improvements to increase functional value.
• Support NPD new tech initiatives and implementation of pilot technology.
• Work with the team to develop necessary documentation (implementation questionnaires, checklists, internal installation, and training guides), and refine those already in place.
• Support the demo equipment fleet through regular checks and repairs between customer demos.

In-Field Service Support

• Perform preventive maintenance inspections and repairs at customer sites.
• Support warranty service requests.
• Provide a high level of courteous and professional customer service.

Support Service Business Development

• Simulate in-field issues to provide diagnosis support and troubleshoot testing.
• Strengthen the customer in-field support strategy as directed by the category.
• Help develop Rehrig Pacific’s internal service strategy by evaluating the condition of in-service equipment.

Knowledge, Skills, and Experience

• Bachelor's Degree, or equivalent work experience, preferably in Engineering or mechanical related fields.
• Minimum of 2 years Material Handling Field Service Technician experience preferred.
• Must have working knowledge of electrical and hydraulic schematics.
• Strong technical aptitude of mechanical and electrical systems.
• Must possess excellent communication skills (Written and Verbal).
• Ability to work independently and autonomously in a fast-moving environment.
• Ability to manage multiple projects and work collaboratively with cross-functional teams.
• Ability to hold yourself and others accountable to meet commitments.
• Position will require a minimum of 50% travel.

Rehrig Pacific Company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.