Field Service Technician

Filamatic; Baltimore (MD); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

3 weeks vacation

10 paid holidays

401(k) with company contribution

Parental leave

Health, dental, and vision coverage

Job summary

Filamatic, a division of National Instrument, LLC, seeks a Field Service Technician to build, install and maintain OEM industrial liquid filling machinery. The role involves hands-on assembly, testing, troubleshooting, and providing technical support to customers.

The position reports to the Technical Operations Manager and is based at our Baltimore facility with national travel. You will travel up to 30% to client sites, install equipment, test products, and train operators to adhere to

Qualifications

• AA degree or technical school training in mechanical/electrical/computer science
• Advanced knowledge of mechanical/electrical practices and troubleshooting
• Ability to follow detailed mechanical drawings and electrical schematics
• Excellent written and verbal communication skills
• Fluency with Microsoft Office products

Responsibilities

• Build, install, and test machinery per mechanical and electrical prints
• Travel up to 30% to client sites in the United States
• Train operators and maintenance personnel on machine operations
• Troubleshoot and repair customer equipment
• Assist with final assembly and factory acceptance testing
• Work full-time Monday–Friday, some weekend travel as needed

Skills

Mechanical aptitude

Electrical knowledge

PLC programming

Servomotor control

Attention to detail

Customer service

Microsoft Office

Hand and power tools

Electrical troubleshooting

Reading schematics

Education

AA degree or technical school training in mechanical/electrical/computer science

Tools

Measuring tools

Job description

As a Field Service Technician, you will work closely with both internal teams and external clients building, installing and maintaining complex equipment OEM industrial liquid filling machinery. Approximately 30% of your time will be traveling to client sites and the rest will be working closely with our teams at our HQ in Baltimore.

You will utilize both detailed and general instructions to assemble, analyze, test, and troubleshoot complex problems, diagnose, and repair systems. Also, you will provide technical support to customers - inclusive of small, intermediate, and large machines - and ensure the equipment meets customer requirements and supports profitability. The position reports to the Technical Operations Manager.

RESPONSIBILITIES

• Build machinery using hand tools, measuring instruments in accordance with mechanical and electrical prints and keeping to the project schedules.
• Install equipment, which may include travel to customer’s location, using hand tools perform machine reassembly and testing.
• Perform testing of customer products, set up equipment to meet product specifications and required tests following test criteria.
• Train equipment operators and maintenance personnel to facilitate full knowledge of machine operations and understanding of customer’s operations plus troubleshooting techniques
• Troubleshoot customer issues over the phone, research customer’s equipment, diagnose issues with customer’s feedback applying mechanical and electrical knowledge of machine programs.
• Repair or upgrade equipment, which may include travelling to customer’s location to perform the repair or upgrade.

• Job related paperwork: time scanning, providing information to engineers for updates, service visits, etc.
• Assistance with the final assembly of machinery and customer factory acceptance testing in our facility.
• Work schedule is full time Monday – Friday first shift. (40 hours/week). Some weekend travel may be necessary from time to time based on customers’ needs.
• Ability to travel approximately 30% of the time.
• Other duties as assigned or required working in a team environment to achieve a common goal.

QUALIFICATIONS

• Minimum (5) years’ experience in an automated industry/manufacturing environment required.
• AA degree and/or technical school training with specialization in mechanical, electrical engineering or computer science field accepted.

• Advance knowledge of mechanical/electrical practices, electrical theory, PLC programming, pneumatics and troubleshooting.
• Ability to follow detailed mechanical drawings and electrical schematics.
• Ability to use precision measuring tool, hand, power, and air tools.
• Manual dexterity, eye/hand coordination, ability to bend, stoop, stand or kneel for long periods of time.
• Electrical troubleshooting skills
• Good customer relation skills and communication skills.
• Basic computer skills.
• Demonstrated ability in programming PLCs.
• Strong mechanical aptitude.
• Working knowledge of servomotor control.
• Excellent written and verbal communication skills.
• Fluency with computer software programs including Microsoft Office products.

TRAVEL

Up to 30% travel required to visit client sites within the United States.

PHYSICAL REQUIREMENTS

Job requires being stationary and inspecting 75% of the time; moving, positioning self, reaching, moving up to 50 pounds approximately 20% of the time; requires use of hand tools air/power, phone, computer, measuring tools, mechanical and electrical testing equipment, voltmeter, air power tools, and machine tools.

ENVIRONMENTAL CONDITIONS

Job requires working near/with moving mechanical parts, risk of electrical shock, fumes or airborne particles, vibration, sharp edges or parts, and emission of liquid up to 75% of the time. Moderate noise level.

Compensation and Benefits

Salary Range: $28.00 - $35.00 per hour

Benefits:3 weeks of annual vacation, 10 paid holidays, 401(k) with company contribution, parental leave, and comprehensive health (3 plan options), dental, and vision coverage. Eligibility for insurance begins the first of the month following your first day of employment. Eligibility for 401(k) begins the first of the month following 60 days of employment.

About Us

Filamatic, a division of National Instrument, LLC, has been a leading manufacturer of industrial packaging machinery for the Pharmaceutical, Biotech, Diagnostic, Cosmetic, and Cannabis industries for over 70 years. Our success is built on exceeding customer expectations, creating a great working environment for our employees, hiring exceptionally qualified staff, and driving continuous process improvement.

Our Values represent the lens we use when making decisions that impact the company, employees, and our customers. Each person we add to our organization should reinforce these values. We seek out individuals who support/embrace these values.

Our Core Values: Adherence to the Golden Rule - Continuous Improvement - Customer Centric - Takes Ownership - Persistence - Courage to be Curious - Resilient Mindset - Practical Excellence.

To learn more about the exciting work of Filamatic, please visit our website at www.filamatic.com and check out our capabilities on our YouTube video: https://youtu.be/ZKUhBt20GuU.

Employment opportunities are contingent on successfully completing a background check, drug test and physical as applicable based on the position.

Equal Opportunity Employer

National Instrument dba Filamatic is an equal opportunity employer. National Instrument dba Filamatic does not discriminate in employment with regard to actual or perceived race, color, creed, religion, national origin, citizenship status, ancestry, age, sex or gender(including pregnancy, childbirth, related medical conditions and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service or veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.