Field Service Technician

Coffee Service Specialists; Austin (TX); On-site; USD 50,000 - 110,000; Part time

Job summary

An established industry player is seeking passionate individuals to join their team as Field Service Technicians. This part-time role offers a unique opportunity to work with coffee equipment, providing essential repairs and maintenance to ensure customer satisfaction. Candidates should possess strong troubleshooting skills, a love for coffee, and the ability to communicate effectively with clients. With a focus on professional growth, the company encourages ongoing training and certification in the latest espresso technology. If you enjoy working independently and as part of a team, this role could be the perfect fit for you.

Qualifications

• Ability to read schematics and manuals.
• Previous experience in appliance repair or as a Barista is highly preferred.

Responsibilities

• Diagnose and perform service on commercial equipment.
• Train customers on proper use and maintenance of their coffee equipment.
• Document accurate service activities and repairs.

Skills

Troubleshooting

Customer Service

Communication Skills

Problem-Solving

Appliance Repair

Teamwork

Education

High School Diploma

Technical Certification

Job description

3 days ago Be among the first 25 applicants

Direct message the job poster from Coffee Service Specialists

Espresso Repair Technician at Coffee Service Specialists

About the Role

Coffee Service Specialists is hiring for Apprentice and Journeyman level part-time Field Service Technicians to join our team and provide professional and reliable service to our customers.

Work with Dispatcher and Service Manager to install, repair and perform preventive maintenance on commercial traditional and super-automatic Espresso, Coffee Brewing, Coffee Grinding equipment and Water Filtration systems. Travel to customer job locations in assigned Central Texas territory.

Journeyman level technician hourly pay based on experience.

Apprentice level technician receives paid training. Hourly pay increases after factory certification.

Monthly Bonus potential.

What You'll Do

• Diagnose and perform service on commercial equipment, including installations, equipment removals, preventive maintenance and emergency repair service calls on-site at various customer job locations or in the shop as needed.

• Troubleshoot issues with machine manufacturer tech support as needed.

• Train customers on proper use and maintenance of their coffee equipment.

• Communicate effectively with clients and provide excellent customer service.

• Communicate necessary parts order or any outstanding customer inquiries to Service Manager.

• Document accurate service activities, repairs, parts used, and travel needed to complete service call in our Field Service app or on manual customer service tickets.

• Complete all service calls and related paperwork in an accurate and timely manner.

What You’ll Bring

• Having a love of coffee is a must! Tasting is necessary to ensure customer satisfaction and proper machine functionality.

• Strong troubleshooting and problem-solving skills with attention to details.

• Ability to read schematics and manuals.

• Excellent listening and customer service skills

• Excellent verbal and written communication skills

• Previous experience in appliance repair or as a Barista is highly preferred.

• Ability to work independently as well as part of a team.

• Ability to lift 50lbs without assistance.

• Ability to work in confined spaces such as under a counter.

• Being Ethical - Always doing the right thing.

• Valid driver’s license with a clean driving record.

About the Company

Coffee Service Specialists is a full-service coffee, espresso equipment sales & machine repair company that is dedicated to servicing Austin and the central Texas coffee scene.

At the helm of Coffee Service Specialists is Mike Gomez. Mike has been in the coffee industry going on 20 years, starting at a roastery. Being very hands-on, he transitioned to becoming an espresso repair technician and opened his own shop. This combined experience and desire to provide excellent customer service has made Mike and Coffee Service Specialists the "go to" experts in all things coffee in the Central Texas area. So much that Mike even has a coffee blend named after him.

A believer in "always learning", Mike encourages his staff to be trained and certified in the latest espresso machine equipment.

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Part-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Food and Beverage Services

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