Field Service Technician

Motive Holding Companies LLC; Anaheim, Northern (CA, KY); Hybrid; USD 40,000 - 44,000; Full time

Job summary

Motive Energy is seeking a Field Service Technician to troubleshoot and repair batteries, chargers, and handling equipment with a strong customer-service focus. The role requires multitasking multiple calls daily and maintaining accuracy, discretion, and clear communication.

The candidate will operate service vehicles, uphold safety standards, and coordinate with management and sales on customer issues while promoting additional products and services.

Qualifications

• High school diploma or GED required; two-year technical degree preferred.
• 1–3 years in battery industry or related field service experience.
• Commercial Driver License with hazmat endorsements, or ability to obtain.
• Forklift training certification a plus.

Responsibilities

• Fill out work orders properly and timely.
• Convey information to customer contacts to ensure satisfaction.
• Identify safety and EPA issues and address them.
• Operate and maintain service vehicle per manufacturer specs.
• Practice safety and good housekeeping at customer sites and in shop.
• Drive company vehicles safely and courteously.
• Report customer issues to management and sales.
• Promote POS items and allied services.
• Represent Motive Energy professionally and maintain brand standards.
• Operate forklift and reach truck regularly.

Skills

Shop tools

Electrical basics

Read technical docs

Problem solving

Customer service

Education

High school diploma or GED

Two-year technical degree

CDL with hazmat endorsements

Tools

Forklift

MS Word

Excel

Job description

The Field Service Technician is responsible for troubleshooting/repairing batteries, battery chargers, and battery handling equipment in a timely and efficient manner while providing outstanding customer service.

This position requires the ability to manage and communicate with multiple customer calls daily. A qualified candidate will be able to multi- task a diverse and complex number of service calls with speed, accuracy, discretion and clarity, while maintaining focus on the mission at all times.

RESPONSIBILITIES

• Ensure work orders are filled out properly and in a timely manner.
• Convey all information to the proper contact at the customer's location to ensure customer satisfaction.
• Recognize and recommend safety and EPA issues.
• Operate a service vehicle and keep in good working order and stocked correctly, maintained to manufacturer's specifications.
• Practice safety and good housekeeping at customer site, in shop and in all circumstances when representing Motive Energy.
• Operate company vehicles in a safe, courteous manner, in all traffic.
• Communicate with Management and Sales on any customer issues.
• Actively promote point of sale items and allied products and services.
• Represent Motive Energy in a neat and professional manner in accordance with Motive standards.
• Ability to operate forklift truck and reach truck on a regular basis.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

COMPENTENCIES, SKILLS, KNOWLEDGE

• Working knowledge of standard shop tools.
• Good understanding of basic electricity/electronics.
• Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions and procedure and technical manuals.
• Ability to define problems and draw valid conclusions on the work that needs to be performed.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Critical thinking and troubleshooting skills.
• Ability to work independently with minimal supervision.
• Good written, communication and customer satisfaction skills.
• High degree of organization, deadline focus, self-motivation and accountability.
• Ability to deal with difficult situations and maintain a positive attitude.
• Analytical ability to prioritize work and move from task to task.
• Must be detail oriented.
• Basic computer skills including working knowledge of MS Word and Excel

PHYSICAL DEMANDS

• While performing the duties of this job, individual is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms and talk or hear.
• Individual is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl.
• Ability to regularly lift a minimum 50lbs on a daily basis and 51 to 150lbs with assistance of equipment on a daily to weekly basis
• While performing the duties of this job, individual is regularly exposed to moving mechanical parts and fumes or airborne particles.
• Individual regularly exposed to high, precarious places; toxic or caustic chemicals and risk of electrical shock.
• Noise level is minimal to loud.
• Surroundings clean to dirty.
• Regular use of safety glasses and shoes.
• Vision requirements: close vision.

EDUCATION, EXPERIENCE, CERTIFICATIONS

• High School Diploma or GED equivalent required. Two-year technical degree or equivalent combination of work experience and education preferred.
• One to three years of battery industry or related experience and preferably in a field service environment.
• Possess Commercial Driver License with hazardous material endorsements, or ability to obtain.
• Forklift Training Certification a plus

Pay: $29-$32 / hr #MCTA1