Field Service & Technical Sales Specialist – Medical Equipment

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Irvine (CA)

On-site

USD 70,000 - 100,000

Full time

14 days+

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Job summary

Prescott's in Irvine, CA, is seeking an experienced Field Service Biomedical Engineer to diagnose, repair, and maintain complex medical equipment, primarily surgical microscopes. You will balance hands-on service with customer-facing sales activities while traveling extensively within the assigned territory.

The role emphasizes building trusted relationships with hospitals and clinics, driving service contracts, refurbishments, and equipment sales, and representing Prescott''s at industry events

Qualifications

High school diploma or GED required.
1-3 years of experience in field service, biomedical engineering, or technical sales.
Strong technical acumen with the ability to diagnose, repair and maintain complex medical or industrial equipment.
Proven ability to build relationships and influence purchasing decisions in a professional setting.
Ability to balance hands-on technical service with customer-facing sales and commercial activities.
Proficiency in reading service manuals, schematics, and technical documentation.
Must have a valid driver''s license and clean driving record.
Willingness to travel frequently within a wide geographic territory (60-80%).

Responsibilities

Inspect and evaluate medical equipment to identify service requirements and determine repair solutions.
Perform scheduled preventive maintenance and safety inspections on surgical microscopes and related equipment.
Respond promptly to service calls, prioritizing urgent repairs to minimize downtime.
Travel to customer sites to perform hands-on service and attend meetings.
Build and maintain relationships with healthcare professionals to support services and sales.
Represent Prescott''s at industry conferences to showcase service capabilities and generate new business.
Ensure all activities comply with company policies, procedures, and regulatory requirements.

Skills

Field Service Experience

Biomedical Engineering

Technical Sales

Customer Relationship Management

Diagnosing Medical Equipment

Repairing Medical Equipment

Preventive Maintenance

Education

High School Diploma

GED

Tools

CRM Systems

Microsoft Office Suite

ERP Software

Field Service Software

Job description

Inspect and evaluate medical equipment to identify service requirements, diagnose operational issues, and determine appropriate repair and maintenance solutions.
Perform scheduled preventive maintenance and safety inspections on surgical microscopes and related equipment in accordance with OEM and company standards.
Respond promptly to multiple weekly service calls, prioritizing urgent repair needs and delivering fast, effective resolutions to keep clinical operations running smoothly.
Work closely with hospitals, clinics, and surgical teams to ensure their equipment operates safely and reliably.
Build and maintain trusted relationships with healthcare professionals through excellent service, professionalism, and responsiveness.
Drive new business and account growth within the assigned territory, identifying opportunities for service contracts, refurbishments, and equipment sales.
Travel to customer sites to perform hands‑on service work, attend service meetings, and identify opportunities for ongoing maintenance or refurbishment support.
Ensure all service activities comply with company policies, procedures, and regulatory requirements.
Represent Prescott's at industry conferences and trade shows by showcasing our service capabilities, engaging with new clients, and strengthening brand awareness.

Requirements

High school diploma or GED required
1-3 years of experience in field service, biomedical engineering, or technical sales
Strong technical acumen with the ability to diagnose, repair and maintain complex medical or industrial equipment.
Proven ability to build relationships and influence purchasing decisions in a professional setting.
Ability to effectively balance hands‑on technical service responsibilities with customer‑facing sales and commercial activities.
Proficiency in reading and interpreting service manuals, schematics, and technical documentation.
Excellent communication and customer service skills with a professional, solution‑oriented approach.
Organized and self‑motivated, and capable of managing priorities across a wide geographic territory.
Experience with CRM systems and Microsoft Office Suite.
Willingness to travel frequently within the assigned territory (approximately 60-80%).
Valid driver's license with a clean driving record.
Must be able to pass a background check and drug screen.
Physical ability to lift and carry equipment up to 40 pounds.
Experience within the medical device or healthcare industry a plus
Experience with ERP or field service software is an advantage (preferably NetSuite).

Core Competencies

Demonstrates strong technical acumen in diagnosing, repairing, and maintaining complex medical equipment while effectively balancing hands‑on service responsibilities with customer‑facing sales activities. Proven ability to build relationships and drive account growth within the healthcare industry.

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