Field Service Technical Expert

Konica Minolta Business Solutions U.S.A., Inc.; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the printing industry seeks a Regional Field Service Expert to ensure client satisfaction and efficient service delivery. The role includes technical support, coaching technicians, and implementing process improvements, with regional travel required. Ideal candidates will have extensive experience with Konica Minolta equipment and excellent communication skills.

Qualifications

• 5+ years of industry experience as an onsite field technician.
• Experience in providing remote technical support via remote access software.

Responsibilities

• Provide onsite Multifunctional printer service and technical support.
• Act as the primary escalation expert for clients.
• Coach and mentor Konica Minolta Service Technicians.

Skills

Technical proficiency with Konica Minolta MFP models

Excellent verbal and written communication skills

Ability to manage multiple priorities

Education

High School diploma or GED

Job description

Overview

As a Regional Field Service Expert, you will collaborate closely with service technicians and Branch Service Managers in the field to resolve issues efficiently and effectively. You will demonstrate technical proficiency with Konica Minolta models and configurations tailored to client needs. This role offers the opportunity to coach and mentor service technicians, organize quality audits, and implement field policies, making a significant impact on client satisfaction and operational excellence.

Responsibilities

• • Provide onsite Multifunctional printer service and technical support as required.
  • Act as the primary field service escalation and resolution expert for clients within the designated region, ensuring exceptional client satisfaction and service delivery.
  • Collaborate with field service technicians and Branch Service Managers to resolve issues in a timely and efficient manner.
  • Coach and mentor Konica Minolta Service Technicians on current equipment technology, best practices, and system integration.
  • Partner with the Client Services Manager to streamline and implement process improvements that promote agility and efficiency.
  • Technical proficiency with Konica Minolta multifunction printer models and configurations is required.
  • 5+ years industry experience as an onsite field technician
  • Up to 50-75% regional travel is required.

Qualifications

Minimum Requirements:

• Technical proficiency with Konica Minolta MFPmodels and configurations is required.
• 5+ years industry experience as an onsite field technician
• High School diploma or GED required
• Proven ability to manage multiple priorities and meet deadlines.
• Excellent verbal and written communications skills
• Proven ability to provide remote technical support via remote access software

About Us

Konica Minolta Business Solutions' (Konica Minolta)journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansiveIntelligent Connected Workplaceportfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to beranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the#1 Brand for Customer Loyalty in the MFP Office Copier Marketby Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for itsbizhub One i-Series. For more information, please visit Konica Minoltaonlineand follow it onFacebook,YouTube,LinkedInandTwitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such assales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d’harmoniser les priorités transfrontalières et d’améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d’offrir davantage de ressources aux services de soutien comme l’administration des ventes, la logistique et la chaîne d’approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.