Senior Technical Operations Specialist (North Houston Region)

Freddie Mac; Lewisville (TX); Remote; USD 50,000 - 70,000; Full time

Job summary

Freddie Mac is seeking an IT Support Technician to enhance their team in the North Houston Region. This role involves installing and maintaining technology equipment while providing technical support to users. The ideal candidate will have a strong background in IT support with a commitment to customer service. With opportunities for career growth and remote flexibility, this is a chance to join a dynamic team focused on innovation.

Qualifications

• High School diploma or GED required.
• 5+ years of IT Support Technician experience is required.
• Certifications like CompTIA, Cisco, or Microsoft preferred.

Responsibilities

• Install and upgrade computers and peripherals.
• Diagnose and repair technology equipment.
• Provide technical support via various methods.

Skills

Knowledge of computer hardware

Knowledge of software applications

Knowledge of networking

Technical support experience

Education

High School diploma or GED

Associate's or Bachelor's degree in a related field

Tools

Help desk software

Job description

Employer Industry: Technology Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with flexibility in the North Houston Region
- Dynamic work environment focused on technology and innovation
- Engage in diverse projects involving installation and maintenance of technology equipment
- Chance to contribute to a team-oriented culture emphasizing customer service

What to Expect (Job Responsibilities):
- Install and upgrade computers and peripherals throughout the district
- Diagnose and repair technology equipment, including printers and personal computers
- Analyze and resolve technology issues using help desk software
- Provide technical support to users in person, via telephone, and remote access
- Conduct preventive maintenance and maintain accurate records of repairs and services

What is Required (Qualifications):
- High School diploma or GED required
- Minimum of 5 years of progressively responsible work experience as an IT Support Technician
- Knowledge of computer hardware, software applications, and networking
- Ability to travel as required
- Experience in a technical support environment preferred

How to Stand Out (Preferred Qualifications):
- Associate's or Bachelor's degree in a related field
- CompTIA, Cisco, or Microsoft certifications
- Google IT Support Professional certification
- Previous experience in basic networking and infrastructure cabling
- Familiarity with help desk software

#TechnologyServices #ITSupport #RemoteWork #CareerGrowth #CustomerService

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.