Field Service Tech & Training Specialist – SoCal/LV/TX

Tarkett; Los Angeles (CA); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Safety first

Benefits package

Career growth

Flexible work arrangements

Job summary

Tarkett in the United States is seeking a Field Service Representative to deliver technical support and installation expertise across the western region, including Southern California, Las Vegas, and Texas. The role involves substantial travel and on-site collaboration with Tarkett Account Executives.

The ideal candidate will have flooring installation experience, strong communication skills, and proficiency with MS Office.

Qualifications

• Intermediate to advanced computer skills (MS Office).
• Effective communication skills; bi-lingual not required but preferred.
• Flooring installation experience; including and preferred with POWERBOND, woven, and tufted broadloom.
• Professional, respectful, honest, reliable, strong work ethic.
• Ability to travel.

Responsibilities

• Provide technical support via in-person, telephone, and e-mail communications (Product, Installation, Site Conditions, Maintenance, etc.).
• Significant troubleshooting and problem solving.
• Conduct claim inspections and technical evaluations in the field with travel to western US and Western Canada; submit detailed reports within 48 hours with observations, photos, samples and evidence.
• Product installation of soft surface materials (carpet tile, POWERBOND, broadloom) for trade shows, mockups, field testing, tip sheet videos.
• Conduct training sessions and seminars, including hands-on installation demos and public speaking.
• Conduct POWERBOND and broadloom certification tests (written and practical) and manage certification paperwork.
• Travel 50% - 75% with Tarkett Account Executives on customer visits to provide technical support on sales calls.

Skills

MS Office

Communication skills

Travel readiness

Flooring installation

Customer service

Job description

Tarkett in the United States is seeking a Field Service Representative to deliver technical support and installation expertise across the western region, including Southern California, Las Vegas, and Texas. The role involves substantial travel and on-site collaboration with Tarkett Account Executives.

The ideal candidate will have flooring installation experience, strong communication skills, and proficiency with MS Office.