Field Service Tech: Sensor & OT Communications

Leidos LLC; Rock Island (IL); On-site; USD 51,000 - 92,000; Full time

Benefits offered by this job

Health and Wellness programs

Retirement benefits

Competitive compensation

Job summary

The Leidos Rock Island Arsenal site is seeking a Field Service Representative to be the primary field technical support resource for installation, configuration, calibration, maintenance, troubleshooting, and sustainment of deployed prototype systems. You will focus on equipment readiness, field execution, and support across sensors, communications infrastructure, OT devices, and supporting hardware.

You will collaborate with the Field Operations Lead, Systems Engineering, Software Engineering,

Qualifications

• High school diploma or equivalent and 3-5 years of prior relevant experience.
• Field Service Engineering or Technical Field Support activities on DoD programs.
• Experience with Multi-Vendor Integration Activities and Communications Infrastructure Deployment in OT/ICN environments.
• Hands-on installation and maintenance experience.
• Strong leadership and coordination skills.
• Ability to manage multiple concurrent activities with strong problem‑solving abilities.
• Ability to work independently in field environments.
• Strong customer support mindset.
• US citizenship and current secret clearance.

Responsibilities

• Install and configure sensors, communications equipment, and supporting hardware.
• Support physical deployment activities throughout designated operational zones.
• Configure fielded equipment in accordance with approved technical baselines.
• Verify proper installation and operational functionality.
• Conduct field adjustments and operational tuning.
• Validate proper equipment alignment and performance.
• Support environmental tuning and optimization activities.
• Diagnose and resolve field equipment issues; troubleshoot hardware, communications, and connectivity problems.
• Support root cause analysis of equipment failures; coordinate corrective actions with engineering and vendor support personnel.
• Assist with installation and validation of communications infrastructure.
• Support connectivity verification and equipment testing; assist with communications resiliency and failover testing activities.
• Perform preventative maintenance activities; coordinate repair and replacement activities as required.
• Support warranty-related equipment replacement activities.
• Conduct equipment inspections and readiness assessments.
• Support field testing and operational validation activities.
• Assist with interoperability and connectivity verification.
• Document installation activities, maintain equipment configuration records, and record maintenance and troubleshooting actions.
• Provide field status updates and technical findings.
• Maintain awareness of site‑specific hazards and environmental conditions.
• Support safe execution of field technical activities and environmental, safety, and operational compliance activities.

Skills

Leadership

Troubleshooting

Problem solving

Independent work

Education

High school diploma or equivalent

Job description

The Leidos Rock Island Arsenal site is seeking a Field Service Representative to be the primary field technical support resource for installation, configuration, calibration, maintenance, troubleshooting, and sustainment of deployed prototype systems. You will focus on equipment readiness, field execution, and support across sensors, communications infrastructure, OT devices, and supporting hardware.

You will collaborate with the Field Operations Lead, Systems Engineering, Software Engineering,