Field Service Representative

Leidos LLC; Rock Island (IL); On-site; USD 51,000 - 92,000; Full time

Benefits offered by this job

Health and Wellness programs

Retirement benefits

Competitive compensation

Job summary

The Leidos Rock Island Arsenal site is seeking a Field Service Representative to be the primary field technical support resource for installation, configuration, calibration, maintenance, troubleshooting, and sustainment of deployed prototype systems. You will focus on equipment readiness, field execution, and support across sensors, communications infrastructure, OT devices, and supporting hardware.

You will collaborate with the Field Operations Lead, Systems Engineering, Software Engineering,

Qualifications

• High school diploma or equivalent and 3-5 years of prior relevant experience.
• Field Service Engineering or Technical Field Support activities on DoD programs.
• Experience with Multi-Vendor Integration Activities and Communications Infrastructure Deployment in OT/ICN environments.
• Hands-on installation and maintenance experience.
• Strong leadership and coordination skills.
• Ability to manage multiple concurrent activities with strong problem‑solving abilities.
• Ability to work independently in field environments.
• Strong customer support mindset.
• US citizenship and current secret clearance.

Responsibilities

• Install and configure sensors, communications equipment, and supporting hardware.
• Support physical deployment activities throughout designated operational zones.
• Configure fielded equipment in accordance with approved technical baselines.
• Verify proper installation and operational functionality.
• Conduct field adjustments and operational tuning.
• Validate proper equipment alignment and performance.
• Support environmental tuning and optimization activities.
• Diagnose and resolve field equipment issues; troubleshoot hardware, communications, and connectivity problems.
• Support root cause analysis of equipment failures; coordinate corrective actions with engineering and vendor support personnel.
• Assist with installation and validation of communications infrastructure.
• Support connectivity verification and equipment testing; assist with communications resiliency and failover testing activities.
• Perform preventative maintenance activities; coordinate repair and replacement activities as required.
• Support warranty-related equipment replacement activities.
• Conduct equipment inspections and readiness assessments.
• Support field testing and operational validation activities.
• Assist with interoperability and connectivity verification.
• Document installation activities, maintain equipment configuration records, and record maintenance and troubleshooting actions.
• Provide field status updates and technical findings.
• Maintain awareness of site‑specific hazards and environmental conditions.
• Support safe execution of field technical activities and environmental, safety, and operational compliance activities.

Skills

Leadership

Troubleshooting

Problem solving

Independent work

Education

High school diploma or equivalent

Job description

The Force Protection Division is looking for a Field Service Representative to serve as the primary field technical support resource responsible for installation, configuration, calibration, maintenance, troubleshooting, and sustainment support of deployed prototype systems. This position focuses on equipment readiness and technical field execution activities associated with sensors, communications infrastructure, operational technology devices, and supporting hardware deployed throughout the Rock Island Arsenal force protection ecosystem. The Field Service Representative works closely with the Field Operations Lead, Systems Engineering team, Software Engineering team, and subcontractor technical personnel to ensure deployed systems operate reliably and meet operational performance requirements.

Primary Responsibilities

• Install and configure sensors, communications equipment, and supporting hardware.
• Support physical deployment activities throughout designated operational zones.
• Configure fielded equipment in accordance with approved technical baselines.
• Verify proper installation and operational functionality.
• Conduct field adjustments and operational tuning.
• Validate proper equipment alignment and performance.
• Support environmental tuning and optimization activities.
• Diagnose and resolve field equipment issues; troubleshoot hardware, communications, and connectivity problems.
• Support root cause analysis of equipment failures; coordinate corrective actions with engineering and vendor support personnel.
• Assist with installation and validation of communications infrastructure.
• Support connectivity verification and equipment testing; assist with communications resiliency and failover testing activities.
• Perform preventative maintenance activities; coordinate repair and replacement activities as required.
• Support warranty-related equipment replacement activities.
• Conduct equipment inspections and readiness assessments.
• Support field testing and operational validation activities.
• Assist with interoperability and connectivity verification.
• Document installation activities, maintain equipment configuration records, and record maintenance and troubleshooting actions.
• Provide field status updates and technical findings.
• Maintain awareness of site‑specific hazards and environmental conditions.
• Support safe execution of field technical activities and environmental, safety, and operational compliance activities.

Basic Qualifications

• High school diploma or equivalent and 3 - 5 years of prior relevant experience.
• Field Service Engineering or Technical Field Support activities on DoD programs.
• Experience with Multi‑Vendor Integration Activities and Communications Infrastructure Deployment in Operational Technology (OT) / Industrial Control Network (ICN) Operational Environments.
• Hands‑on installation and maintenance experience.
• Strong leadership and coordination skills.
• Ability to manage multiple concurrent activities with strong problem‑solving and troubleshooting abilities.
• Ability to work independently in field environments.
• Strong customer support mindset..
• US citizenship and current secret clearance.

Preferred Qualifications

• Physical security or force protection systems experience.
• Knowledge of agile development methodologies and management.
• Experience supporting US Army or other DoW customers.

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About Us

At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Pay Range: Pay Range $50,700.00 - $91,650.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026.

Employment Benefits

• Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.