Field Service Tech - Poultry Inspection, Batching & Portioning

jbtm; Gainesville (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

jbtm is seeking a Field Service Technician to service Marel machinery at client sites across the assigned territory. You’ll troubleshoot, install, maintain, repair, and train customers, ensuring uptime and satisfaction.

You will report to the Field Service Manager and coordinate closely with customers, scheduling visits and documenting progress.

The role requires willingness to travel extensively and the ability to lift up to 50 lbs, reflecting the hands-on, field-based nature of the job.

Responsibilities

• Troubleshoot, repair, install, maintain Marel machinery at client sites; provide customer training and aftercare for new installations; report progress and stay in contact with the customer.
• Report to the Field Service Manager.
• Extensive travel within the allotted territory.
• Must be able to lift up to 50lbs.

Job description

The Field Service Tech (FST) is the front-line field service representative and is responsible for fulfilling the customer's expectations during on-site activities. The FST is experienced in JBT Marel equipment (or equivalent) and works independently, solving technical and/or technological issues for a standard product process. The FST may mentor junior FSTs and provide basic training.

What you will be doing:

• Provides outstanding service in troubleshooting, repair, installation, maintenance, and customer training for Marel machinery at client sites. This involves preparing for service activities, offering aftercare for new installations, staying in regular contact with the customer, and reporting on progress.
• You will report to the Field Service Manager
• Extensive travel within the allotted territory
• Must be able to lift up to 50lbs.