Field Service Tech - NC (Remote)

Vaco by Highspring; Charlotte (NC); On-site; USD 52,000 - 78,000; Full time

Job summary

Vaco by Highspring is seeking a Field Service Technician to support customers in the Southeast, preferably near Greater Charlotte, NC. The role involves installing, maintaining, and repairing industrial marking equipment, with extensive travel to client sites.

The ideal candidate brings 2–3 years of electro‑mechanical troubleshooting, strong customer service, and hands-on field experience. Must hold a valid driver’s license and be able to travel about 60%.

Qualifications

• 2–3 years of experience troubleshooting and repairing electro‑mechanical machinery.
• Field service experience with travel requirements.
• Strong mechanical and electrical troubleshooting skills.
• Excellent customer service and communication abilities.
• Experience training customers on equipment operation and maintenance.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Valid driver’s license and ability to travel ~60%.

Responsibilities

• Install, demonstrate, maintain, and repair industrial marking, coding, and labeling equipment.
• Diagnose electro‑mechanical issues at customer sites and perform repairs.
• Provide technical support and exceptional customer service during onsite visits.
• Train customer personnel on equipment operation, maintenance, and best practices.
• Complete service reports and documentation per company requirements.
• Attend technical training sessions and professional development programs.
• Assist with office-based responsibilities when not traveling to locations.
• Stay current on market trends and equipment technologies.

Skills

Electro-mechanical troubleshooting

Customer service

Field service experience

Travel readiness

Education

Associates or Bachelor's in technical field

Tools

MS Office

PLC programming

Syteline ERP

PMMI certification

Job description

Our client is seeking a customer-focused Field Service Technician to support customers throughout the Southeast region, with candidates ideally based in the Greater Charlotte, NC area. This is an excellent opportunity for a hands‑on professional who enjoys troubleshooting complex equipment, working directly with customers, and traveling to support installation, maintenance, and repair needs.

The ideal candidate will combine strong electro‑mechanical troubleshooting skills with exceptional customer service abilities to deliver industry‑leading support, technical expertise, and training in the field.

Job Type: Permanent Location: Remote (must sit in Greater Charlotte, NC area)

Key Responsibilities

• Install, demonstrate, maintain, and repair industrial marking, coding, and labeling equipment.
• Diagnose and troubleshoot electro‑mechanical equipment issues at customer sites.
• Perform preventative maintenance and corrective repairs to ensure optimal equipment performance.
• Provide technical support and exceptional customer service during onsite visits.
• Train customer personnel on equipment operation, maintenance, and best practices.
• Complete service reports and documentation in accordance with company requirements.
• Attend technical training sessions, meetings, and professional development programs.
• Assist with office‑based responsibilities when not traveling to customer locations.
• Stay current on market trends, equipment technologies, and industry developments.
• Identify customer needs and communicate potential equipment, service, or support opportunities when appropriate.

Required Qualifications

• Minimum of 2-3 years of experience troubleshooting and repairing electro‑mechanical machinery.
• Previous experience in a field service environment with frequent travel requirements.
• Strong mechanical and electrical troubleshooting skills.
• Excellent customer service and communication abilities.
• Experience training customers or end users on equipment operation and maintenance.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to work independently and manage multiple priorities in a field‑based environment.
• Valid driver’s license and ability to travel approximately 60% throughout the assigned territory.

Preferred Qualifications

• Experience with packaging, labeling, coding, or marking equipment.
• Experience with flexible packaging machinery.
• Prior OEM field service experience.
• Knowledge of PLC programming and troubleshooting.
• Familiarity with PLC/PC‑based control systems.
• Experience with Syteline ERP.
• PMMI certification or willingness to obtain certification (company-sponsored training available).
• Additional technical certifications.
• Associate’s or Bachelor’s degree in a technical field.

Travel Requirements

• Approximately 60% travel throughout the Southeast region.
• Must reside within a reasonable commuting distance of an airport.
• Travel is typically Monday through Friday, with occasional extended travel based on customer needs.
• All approved travel expenses, including airfare, rental vehicles, and business‑related expenses, are covered.
• Company‑issued cell phone provided.
• Travel time is compensated, including flight delays and travel‑related downtime.

Determinining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certification requirements, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Additional disclaimer:

Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here https://www.highspring.com/ai-use-notices/. Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determinining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations; and
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).