Field Service Tech III: DoD IT & End-User Support

Oneida Technical Solutions; Colorado Springs (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

Oneida Technical Solutions, LLC (OTS) seeks experienced Field Service Technicians to support Peterson Space Force Base, providing end-user support and hands-on IT maintenance for desktop hardware, OS, and peripherals.

You will diagnose issues, create user accounts, respond to tickets, and collaborate with IT teams while keeping accurate asset and license records; security clearance and DoD baseline cert required.

Qualifications

• Current CompTIA Security+ or equivalent DoD baseline certification.
• Minimum of 2 years of experience supporting Windows desktop/laptop/PCs and other devices.
• Active Security Clearance required; interim acceptable.
• Experience with ServiceNow is a plus.
• IT education preferred.

Responsibilities

• Provide end-user support for desktop hardware, software, and peripherals.
• Install, configure, and troubleshoot desktop operating systems (Windows, macOS, Linux) and software.
• Set up and maintain user accounts, permissions, and passwords.
• Respond to tickets and requests for technical assistance in a timely manner.
• Collaborate with other IT teams to resolve complex technical issues.
• Maintain accurate records of hardware inventory and software licenses.
• Perform routine maintenance tasks, such as software updates and system backups.
• Educate end-users on basic troubleshooting techniques and best practices for using technology.

Skills

End-user support

Desktop hardware troubleshooting

IT support

Security clearance knowledge

Education

IT education preferred

Tools

ServiceNow

Job description

Oneida Technical Solutions, LLC (OTS) seeks experienced Field Service Technicians to support Peterson Space Force Base, providing end-user support and hands-on IT maintenance for desktop hardware, OS, and peripherals.

You will diagnose issues, create user accounts, respond to tickets, and collaborate with IT teams while keeping accurate asset and license records; security clearance and DoD baseline cert required.