FIELD SERVICE TECH II

Light-; New York (NY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid holidays

PTO (Paid Time Off)

401(k) plan

Tuition assistance

Uniforms and shoes

Company vehicle

Mobile phone

Job summary

Light & Wonder is seeking a field service professional to support casino gaming machines in Queens, NY (with potential travel to Philadelphia, PA, Connecticut and New Jersey). The role operates Tue-Sat, 7:00am to 3:30pm, focusing on install, maintenance, and service for gaming equipment.

You will learn gaming terminals, IT communications, software, and customer service; benefits include health, dental, vision, paid holidays, PTO, 401(k), tuition assistance, uniforms, shoes, company vehicle, and

Qualifications

• High school diploma or equivalent required.
• Must be at least 21 years old.
• Mechanical or electronics experience preferred.
• Casino knowledge/experience a plus.

Responsibilities

• Provide an uncommon customer experience using your technical skills.
• Communicate the value of our services and match products with customer needs.
• Build and maintain strong, long-lasting customer relationships.
• Solve your customers’ challenges the first time, owning it.

Skills

Customer service

Communication skills

Technical aptitude

Problem solving

Education

High school diploma or equivalent

Job description

Gaming:Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.Position SummaryThis role will cover primarily our customer in Queens, NY but may also need to go to Philadelphia, PA, Connecticut and New Jersey.Shift: Tuesday through Saturday 7:00am to 3:30pm.If the idea of speaking to customers and addressing their Casino Gaming machine service break-fix, installation, and preventative maintenance needs appeals to you then we’d love to hear from you at Light & Wonder. We are hiring field service professionals, no industry experience required. Light & Wonder is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority. Customer first focused, from customer service training and equipment including to company-paid uniforms, shoes, mobile phone, competitive pay, vehicle, safety benefits, and excellent health, paid holidays and PTO (Paid Time Off) dental and vision benefits.If you are a good fit, you would spend your days caring for customer needs and looking after any concerns they may have about their gaming equipment service. You’ll help them resolve equipment and communication concerns, new installations and preventative maintenance needs identifying their gaming care needs and make recommendations on providing the best services. You’ll be part of a team that is customer service focused on creating revenue.We’ll teach you all kinds of cool stuff in this exciting industry of Gaming! You will learn all about gaming terminals, IT communications, software, and providing the best customer service. You will enjoy independence as well as support, because you’ll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals.Working with Light and Wonder means good compensation, respect from your employer, opportunities to advance, an outstanding group of people to work with, and plenty of engaging, rewarding technical and customer service work.What you would be responsible for:Provide an uncommon customer experience using your technical skillsCommunicate the value of our services and match products with customer needsBuild and maintain strong, long-lasting customer relationshipsSolve your customers’ challenges the first time, owning itPay:The pay range for this role is $28.00 per hour, with eligibility to receive other supplemental earnings such as over-time. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, experience, specific work geography, as well as internal equity and alignment with market data.As a member of the L&W team, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan, tuition assistance, and much more.QualificationsBenefitsCompetitive salary plus company matched 401K planFast-paced, fun, flexible, and dynamic work environmentExcellent Health, Dental & Vision benefitsFlexible spending accounts for health care and day-careConvenient direct deposit for paychecks11 Paid Holidays + 17 Paid Time Off (PTO) Days annually, with 40 hours carryoverCompany paid Life and Disability InsurancePaid Training, Education reimbursement and continued educationCompany paid uniforms and shoesCompany vehicle (position specific)EducationMust have a high school diploma or equivalency.Years of Related ExperienceMust be at least 21 years of age, as required by lawMechanical or electronics experience preferred.Casino knowledge/experience a plus.Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 70 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.Work ConditionsLight & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.L&W is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the lawLight & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law