FIELD SERVICE TECH II

LNW Gaming, Inc.(KAC); New York (NY); Hybrid; USD 39,000 - 44,000; Full time

Benefits offered by this job

Health benefits

401K plan

Paid time off

Company vehicle

Job summary

Light & Wonder in the New York area is seeking field service professionals to service casino gaming machines in Queens, NY, with possible travel to Philadelphia, PA, Connecticut and New Jersey. Shift: Tue-Sat 7:00am–3:30pm. No prior industry experience required; company provides training, uniforms, phone, vehicle, and benefits.

This role emphasizes customer focus and hands-on technical work. Responsibilities include delivering an uncommon customer experience through technical skills, matching

Qualifications

• Must have a high school diploma or equivalency.
• Must be at least 21 years of age, as required by law.

Responsibilities

• Provide an uncommon customer experience using your technical skills
• Communicate the value of our services and match products with customer needs
• Build and maintain strong, long‑lasting customer relationships
• Solve your customers’ challenges the first time, owning it

Education

High school diploma or equivalency

Job description

Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting‑edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

This role will cover primarily our customer in Queens, NY but may also need to go to Philadelphia, PA, Connecticut and New Jersey. Shift: Tuesday through Saturday 7:00am to 3:30pm. If the idea of speaking to customers and addressing their Casino Gaming machine service break‑fix, installation, and preventative maintenance needs appeals to you then we’d love to hear from you at Light & Wonder. We are hiring field service professionals, no industry experience required. Light & Wonder is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority. Customer first focused, from customer service training and equipment including to company‑paid uniforms, shoes, mobile phone, competitive pay, vehicle, safety benefits, and excellent health, paid holidays and PTO (Paid Time Off) dental and vision benefits.

Responsibilities

• Provide an uncommon customer experience using your technical skills
• Communicate the value of our services and match products with customer needs
• Build and maintain strong, long‑lasting customer relationships
• Solve your customers’ challenges the first time, owning it

Pay

The pay range for this role is $28.00 per hour, with eligibility to receive other supplemental earnings such as over‑time. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, experience, specific work geography, as well as internal equity and alignment with market data.

Benefits

• Competitive salary plus company matched 401K plan
• Fast‑paced, fun, flexible, and dynamic work environment
• Excellent Health, Dental & Vision benefits
• Flexible spending accounts for health care and day‑care
• Convenient direct deposit for paychecks
• 11 Paid Holidays + 17 Paid Time Off (PTO) Days annually, with 40 hours carryover
• Company paid Life and Disability Insurance
• Paid Training, Education reimbursement and continued education
• Company paid uniforms and shoes
• Company vehicle (position specific)

Education

Must have a high school diploma or equivalency.

Experience

Must be at least 21 years of age, as required by law.

Qualifications

• Mechanical or electronics experience preferred.
• Casino knowledge/experience a plus.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 70 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.

Work Conditions

Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you. This job description should not be interpreted as all‑inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job‑related tasks and responsibilities than those stated above.

Equal Opportunity

L&W is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here: EEOC Poster.

L&W is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Data Privacy

To review our applicant data use practices, please visit: https://explore.lnw.com/careers/data-privacy/