Field Service Tech - Food Processing

Cozzini, LLC.; Elk Grove Village (IL); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Flexible Spending Account

Company-Paid Life Insurance

Company-Paid Disability Insurance

Employee Assistance Program

Paid Time Off

Paid Holidays

401(k) with Employer Match

Paid Technician Training Programs

Job summary

Cozzini, LLC is seeking a Field Service Technician to join our Technical Service team. You will install, maintain, troubleshoot, and repair complex industrial food processing equipment at customer facilities while traveling extensively.

This on-site role requires electro-mechanical expertise, problem-solving skills, and the ability to train customer teams on equipment, safety protocols, and best practices. A valid driver’s license and willingness to travel are essential.

Qualifications

• Minimum of 1 year of field service experience, preferably within the meat processing or food processing industry.
• Strong knowledge of electro-mechanical systems, troubleshooting, and repair techniques.
• Familiarity with PLC systems and control panels.
• Ability to read and interpret technical manuals, schematics, and electrical diagrams.
• Excellent problem-solving and customer service skills.
• Strong communication and interpersonal abilities, including the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage time effectively while traveling and working on-site.
• Willingness and ability to travel extensively, including occasional short-notice and after-hours support.
• Valid driver's license required.

Responsibilities

• Travel extensively to customer facilities to lead the installation, commissioning, repair, and modification of automated food processing equipment.
• Diagnose and resolve complex mechanical, pneumatic, electrical, PLC, and control panel issues efficiently.
• Perform comprehensive preventive maintenance to maximize equipment reliability and operational uptime.
• Train customer operations and maintenance teams on equipment functionality, safety protocols, and mechanical best practices.
• Provide real-time technical support and troubleshooting guidance both on-site and remotely via phone or digital communication.
• Act as a trusted technical advisor to help customers optimize their production lines.
• Complete detailed, accurate service reports and document technical findings, root causes, and parts used.
• Effectively manage your assigned tools, equipment, and spare parts inventory.
• Adhere strictly to all company and customer safety procedures (Lockout/Tagout, OSHA compliance) to maintain a safe working environment.
• Support urgent customer situations and after-hours service needs as required to ensure critical production continuity.

Skills

Field service

Electro-mechanical

PLC familiarity

Customer service

Travel readiness

Tools

PLC systems

Job description

Description

Cozzini, LLC is a recognized leader in innovative food processing solutions and a proud member of The Midera Corporation Food Processing Equipment Platform. With advanced manufacturing facilities in Illinois and Iowa, Cozzini supports global food manufacturers as part of Midera's powerhouse portfolio of leading equipment brands.

About The Role

We are seeking a motivated, hands-on Field Service Technician to join our elite Technical Service team. In this role, you will be the face of our brands on the frontline, responsible for installing, maintaining, troubleshooting, and repairing complex industrial food processing machinery at customer facilities. If you are a skilled electro-mechanical troubleshooter who enjoys traveling, solving real-world technical puzzles, and delivering top-tier customer service, we want you on our team.

Key Responsibilities

• Travel extensively to customer facilities to lead the installation, commissioning, repair, and modification of automated food processing equipment.
• Diagnose and resolve complex mechanical, pneumatic, electrical, PLC, and control panel issues efficiently.
• Perform comprehensive preventive maintenance to maximize equipment reliability and operational uptime.
• Train customer operations and maintenance teams on equipment functionality, safety protocols, and mechanical best practices.
• Provide real-time technical support and troubleshooting guidance both on-site and remotely via phone or digital communication.
• Act as a trusted technical advisor to help customers optimize their production lines.
• Complete detailed, accurate service reports and document technical findings, root causes, and parts used.
• Effectively manage your assigned tools, equipment, and spare parts inventory.
• Adhere strictly to all company and customer safety procedures (Lockout/Tagout, OSHA compliance) to maintain a safe working environment.
• Support urgent customer situations and after-hours service needs as required to ensure critical production continuity.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Account (FSA) with employer contribution
• Company-Paid Life Insurance
• Company-Paid Disability Insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with Employer Match
• Paid Technician Training Programs

Requirements

• Minimum of 1 year of field service experience, preferably within the meat processing or food processing industry
• Strong knowledge of electro-mechanical systems, troubleshooting, and repair techniques
• Familiarity with PLC systems and control panels
• Ability to read and interpret technical manuals, schematics, and electrical diagrams
• Excellent problem-solving and customer service skills
• Strong communication and interpersonal abilities, including the ability to explain technical concepts to non-technical users
• Ability to work independently and manage time effectively while traveling and working on-site
• Willingness and ability to travel extensively, including occasional short-notice and after-hours support
• Valid driver's license required

Preferred Qualifications

• Experience servicing industrial food processing or packaging equipment
• Bilingual Spanish proficiency preferred