Field Service Manager - Automation, Food Processing, Machinery

RemX | The Workforce Experts; Illinois; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

401(k) matching up to 4%

Life insurance

Short-term and long-term disability

Full training provided

$110,000 - $150,000 base salary

Job summary

A leading equipment manufacturer in Illinois is seeking a highly motivated Field Service Manager to lead a team servicing food processing machinery. This role requires 5+ years of field service experience with strong leadership skills, mechanical, and electrical knowledge. The ideal candidate will manage service execution and troubleshoot escalations while ensuring high standards of customer service. This position involves 50% travel and offers a growth path to Director of Service.

Qualifications

• 5+ years experience in Field Service with prior leadership roles.
• Hands-on experience supporting food processing equipment.
• Ability to travel approximately 50% on average.

Responsibilities

• Lead and support a team of Field Service Engineers.
• Manage day-to-day service execution including customer communication.
• Provide 2nd level field support for escalations and troubleshooting.

Skills

Leadership

Mechanical knowledge

Electrical knowledge

Customer communication

Troubleshooting

Job description

Overview

$110,000 - $150,000 base salary Depending on Experience plus full benefits, annual bonus, 401(k) matching up to 4%, life insurance, short-term and long-term disability, training provided

RemX is seeking a Field Service Manager to lead and support a growing field service team servicing food processing machinery. The ideal candidate is a highly motivated leader with strong mechanical and electrical knowledge, proven experience managing field-based teams, and a customer-first mindset. They can handle escalations, drive service performance, and develop training and improvement programs while maintaining high standards of customer service and equipment reliability. This role is designed as a long-term succession hire, with the opportunity to grow into the Director of Service position.

Note: This position requires being local to the Chicago area, with 50% travel on average

The Company

• Over 40+ year-old OEM manufacturer supporting food processing machinery and customer sites across the US, particularly for the industrial automation and manufacturing industries
• Become part of a team-focused technical group that values collaboration and teamwork
• Excellent compensation – $110,000 - $150,000 base salary DOE. plus full benefits, annual bonus, 401(k) matching up to 4%, life insurance, short-term and long-term disability, full training provided

The Position

• Lead and support a team of Field Service Engineers
• 5+ years experience in Field Service with prior leadership (Manager, Supervisor, Lead) and experience supporting food processing machinery
• Manage day-to-day service execution including customer communication, schedule coordination, and job readiness (parts, documentation, staffing)
• Provide 2nd level field support for service escalations, urgent customer requests, and on-site troubleshooting support as needed
• Act as the primary customer point of contact for escalations, ensuring clear communication, status updates, and timely resolution
• Strong mechanical and electrical background with ability to review schematics and support troubleshooting, including PLC-based systems
• Travel 50% on average (up to 70% initially while learning the equipment and team)
• Build and implement training programs, field playbooks, and service standards to improve consistency and performance
• Review service documentation and key metrics to improve response time, first-time fix rate, and customer satisfaction
• This role is designed to grow into a Director of Service position over time

The Details

• Food industry experience is required, with hands-on experience supporting food processing equipment
• Prior leadership experience supporting field service teams is required, along with strong customer-facing communication skills
• Ability to travel approximately 50% on average throughout the US and sometimes international