Field Service Tech: Client Automation & Installations

Ernest; Reno (NV); On-site; USD 34,000 - 52,000; Full time

Job summary

Ernest is seeking a Client Automation Specialist to join our team in Reno, NV. You’ll install, service, and maintain packaging and warehouse equipment, diagnose issues, and keep clients running smoothly on the road.

The role blends hands-on work with exceptional customer service, requiring strong mechanical and electrical aptitude, and the ability to communicate clearly with clients and internal teams. Travel and a valid driver’s license are required.

Qualifications

• Must have strong customer service and professional communication.
• Excellent mechanical and electrical troubleshooting abilities.
• Ability to work independently in the field and travel as required.
• Valid driver’s license with clean record.
• Experience with installation, startup, and preventative maintenance is a plus.

Responsibilities

• Partner closely with sales reps and customers to provide expert equipment and machinery knowledge.
• Facilitate and oversee installation and start-up of newly sold equipment.
• Provide warranty service and support on equipment sold.
• Train customers on proper care, operation, and maintenance of their equipment.
• Maintain, modify, and repair client equipment as needed.
• Ensure accurate billing for all services performed.
• Maintain organized customer service records for all clients using Ernest equipment.
• Communicate important customer needs or issues to management as discovered during service calls.
• Promote and sell Preventative Maintenance Programs to clients using Ernest equipment.
• Manage the ordering and inventory of spare and replacement parts.
• Stay current with and train on new equipment lines carried by Ernest.
• Maintain and inspect demo equipment, keeping detailed reports for every use.

Skills

Field Service

Electrical troubleshooting

Mechanical aptitude

Customer Service

Driver's License

Job description

Ernest is seeking a Client Automation Specialist to join our team in Reno, NV. You’ll install, service, and maintain packaging and warehouse equipment, diagnose issues, and keep clients running smoothly on the road.

The role blends hands-on work with exceptional customer service, requiring strong mechanical and electrical aptitude, and the ability to communicate clearly with clients and internal teams. Travel and a valid driver’s license are required.