Agreement Manager

Wärtsilä; Herndon (VA); On-site; USD 140,000 - 150,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k)

Paid time off

Life insurance

Job summary

Wärtsilä Energy is seeking an Agreement Manager to join our Ohio team and lead a long-term service agreement in Columbus. You will own commercial, operational, and customer performance, coordinating with site operations and technical experts to deliver measurable business value.

The role requires 5+ years in service‑based contracts within power generation or maritime industries, with strong negotiation and relationship-building skills.

Qualifications

• Bachelor's degree or higher in Engineering, Business, or related field.
• At least 5 years of experience managing long-term service agreements, performance-based contracts, or similar commercial roles in power generation, energy, or maritime industries.
• Experience with performance guarantees, contractual KPIs, service agreements, and operational performance.
• Strong commercial understanding to manage contract performance, financial outcomes, risks, and opportunities.
• Ability to translate technical information into meaningful business value for customers.
• Strong negotiation, stakeholder management, and relationship-building skills.
• Excellent communication and collaboration across customer, operations, technical, and commercial teams.
• Proactive, customer-focused approach with ownership and problem-solving skills.

Responsibilities

• Serve as the primary Wärtsilä contact and trusted advisor for the customer throughout the agreement lifecycle.
• Lead the overall commercial, financial, operational, and technical performance of the agreement.
• Collaborate with customer and Wärtsilä operations teams to monitor plant performance and address issues.
• Conduct regular reviews of customer and service performance, identifying improvement opportunities.
• Manage contractual obligations, performance guarantees, KPIs, risks, and opportunities.
• Identify upsell, cross-sell, contract expansion, and renewal opportunities.
• Coordinate with technical, service, sales, and product teams to deliver value-driven solutions.
• Support transition from project delivery to long-term lifecycle support and ensure continuity.
• Build strong, long-term customer relationships while protecting Wärtsilä's interests.

Skills

Long-term service agreements

Performance-based contracts

Customer accounts

Negotiation

Stakeholder management

Relationship-building

Communication skills

Problem-solving

Education

Bachelor's degree in Engineering, Business, or related field

Job description

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

Agreement Manager, Energy

Location: Columbus, Ohio

Salary Range: $140,000 - $150,000 USD annually

Employment Type: Full-time

Benefits: Medical, dental & vision insurance, 401(k), paid time off, life insurance & wellbeing programs. (More details in the footer)

About The Role

Wärtsilä Energy is looking for an Agreement Manager to join our Engine Power Plant Lifecycle Management team and lead the delivery of a new type of long‑term Service Agreement in Ohio.

In this role, you will take ownership of the overall commercial, operational, and customer performance of the agreement, working closely with the customer, our site operations team, and Wärtsilä's technical and commercial experts.

This is an opportunity for an experienced energy professional who enjoys being close to the customer, understands power generation operations, and knows how to turn technical performance into measurable business value.

What you will be doing

• Serve as the primary Wärtsilä contact and trusted advisor for the customer throughout the agreement lifecycle.
• Lead the overall commercial, financial, operational, and technical performance of the agreement.
• Work closely with customer and Wärtsilä operations teams to monitor plant performance and address operational or technical challenges.
• Conduct regular customer and service performance reviews, identifying opportunities to improve reliability, availability, efficiency, and profitability.
• Manage contractual obligations, performance guarantees, KPIs, risks, and opportunities.
• Identify and develop upsell, cross‑sell, contract expansion, and renewal opportunities based on customer needs.
• Coordinate with technical, service, sales, and product teams to deliver solutions that create value for the customer.
• Support the transition from project delivery into long‑term lifecycle support and ensure continuity throughout the agreement.
• Build strong, long‑term customer relationships while protecting Wärtsilä's commercial interests and supporting sustainable business growth.

To be successful in this role, we expect you to have

• A Bachelor's degree, preferably in Engineering, Business, or a related technical or scientific discipline.
• At least 5 years of relevant experience managing long‑term service agreements, performance‑based contracts, customer accounts, or similar commercial responsibilities within power generation, energy, or the maritime industry.
• Experience working with performance guarantees, contractual KPIs, service agreements, and operational performance.
• Strong commercial understanding with the ability to manage contract performance, financial outcomes, risks, and business opportunities.
• Ability to translate technical and operational information into meaningful business value for customers.
• Strong negotiation, stakeholder management, and relationship‑building skills.
• Excellent communication skills and the ability to collaborate effectively across customer, operational, technical, and commercial teams.
• A proactive, customer‑focused approach with strong ownership and problem‑solving skills.

Considered an advantage

• Experience with outcome‑based or performance‑based service agreements.
• Experience with reciprocating engine power plants or other power generation assets.
• Knowledge of contractual and legal principles related to long‑term service or energy agreements.

Why you and us?

At Wärtsilä, you will be part of a global team working to enable sustainable societies through innovation in technology and services. We value customer success, passion, and performance, while creating opportunities for our people to learn, collaborate, and grow.

Last application date:

22/10/2026

Candidates for regular U.S and Puerto Rico positions must be a U.S. citizen, national, or an alien admitted as permanent resident, refugee, asylee with valid work permit or temporary resident under 8 U.S.C. 1160(a) or 1255a(1). Individuals with temporary visas such as E, F‑1, H‑1, H1B, H2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

For applicants that reside in: IL, CO, HI, ME, OH, the salary wage range is $140,000 - $150,000 USD

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities. Eligibility to participate in: the discretionary incentive plan assigned to the level of position upon offer of employment; medical, dental and vision coverage, 401(k) plan and flexible spending accounts, subject to plan terms; Company‑paid benefits such as life insurance, short‑ and long‑term disability, subject to applicable waiting periods. Paid time off (PTO) is WÄRTSILÄ NORTH AMERICA, INC. accrued on a per‑pay period basis in accordance with tenure in the Company; a new hire can expect 17 days per year. Twelve (12) Company‑paid holidays.

Individuals hired for positions that require on‑site customer interactions and/or in‑person travel may be required to be fully vaccinated against COVID‑19 or other country‑specific vaccinations, unless otherwise prohibited by law.

Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package. Wärtsilä North America is an EOE/AA employer.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job‑relevant merits and abilities.

Effective January 2025, Wartsila companies in the USA have implemented a new hybrid work model. Most employees who live within 40 miles of an office will work 2 days per week in office. This model will provide our employees the flexibility of working from home, while also providing the benefits of in‑person collaboration twice a week. We will be happy to provide more information during your interview process.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.