CNC Field Service Engineer – CNC Machine Tools

Software Placement Group, SPG; Cleveland (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

SPG is seeking a CNC Field Service Engineer to install, troubleshoot, repair, and maintain CNC machines at customer facilities nationwide. You will perform leveling, geometry checks, and alignments to ensure peak performance, and provide on-site and remote technical support.

Ideal candidates have 5+ years in CNC maintenance, strong PLC and FANUC experience, and a proven ability to travel 100% with excellent customer service and documentation skills.

Qualifications

• 5+ years of CNC machine tool maintenance and service (electrical and mechanical).
• 5+ years of experience providing remote technical support within the machine tool industry.
• Proven experience installing and servicing machining centers, including leveling and geometric alignment.
• Strong knowledge of PLC programming and troubleshooting.
• Experience with CNC control systems, including FANUC controls.
• Solid understanding of power circuits and industrial electrical systems.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to travel extensively (100% during weekdays) and work independently in the field.

Responsibilities

• Install, troubleshoot, repair, and maintain CNC machine tools at customer facilities nationwide.
• Perform machine leveling, geometry checks, and final adjustments for peak performance.
• Diagnose mechanical, electrical, hydraulic and application issues and provide corrective actions.
• Provide on-site and remote technical support via phone, email, and other channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Support at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively to customer sites and overnight locations.
• Perform other duties as needed.

Skills

CNC maintenance

Remote tech support

Troubleshooting

PLC programming

FANUC controls

Electrical systems

Customer service

Travel 100%

Tools

Machining centers

Job description

Location: Memphis, TN (or anywhere East of the Mississippi; preference for candidates within an hour of an airport and/or in IL, TN, KY, AL, and OH) | Schedule: Full-time, field-based with extensive travel

Overview

An established manufacturer of CNC machine tools is seeking a CNC Field Service Engineer to provide installation, troubleshooting, repair, and maintenance support for CNC machine tools at customer facilities nationwide. This role is essential to ensuring optimal machine performance and delivering an exceptional customer experience, and reports to the CNC Field Service Manager.

What you'll do

• Install new CNC machine tool systems at customer sites, including all options and accessories
• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues
• Identify root causes and recommend corrective actions including repair or replacement solutions
• Provide on-site and remote technical support via phone, email, and other communication channels
• Support customers, distributors, and internal teams with technical guidance and problem resolution
• Provide customer training and assist with project coordination as needed
• Provide service support at trade shows and company events when required
• Maintain detailed service documentation and reporting
• Travel extensively (100%) including overnights and occasional weekend travel
• Perform other duties as needed

Required qualifications

• 5+ years of experience in CNC machine tool maintenance and service (electrical and mechanical)
• 5+ years of experience providing remote technical support within the machine tool industry
• Proven experience installing and servicing machining centers, including leveling and geometric alignment
• Strong knowledge of PLC programming and troubleshooting
• Experience with CNC control systems, including FANUC controls
• Solid understanding of power circuits and industrial electrical systems
• Excellent troubleshooting, communication, and customer service skills
• Ability to travel extensively (100% during weekdays) and work independently in the field

Why this role

This position is critical to ensuring optimal machine performance and delivering an exceptional customer experience for customers nationwide.