Field Service Lead – Slicing Equipment (Remote)

Fortifi Food Processing Solutions; Mokena (IL); On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

Great health insurance

Holiday pay

Employee referral bonuses

Pet insurance

401k opportunities

Remote work policy

Paid time off (PTO)

Continuing education assistance

Job summary

Provisur is seeking a Field Service Supervisor to oversee all service activities for the Slicing product line, including technical support, repairs, documentation, troubleshooting, and order processing. You will lead Field Service Technicians, coordinate installations, and ensure efficient scheduling.

Travel approximately 40% and provide hands-on guidance while promoting safety and continuous development across manufacturing, engineering, and sales teams.

Qualifications

• Associate’s or Bachelor’s degree in Mechanical or Electrical Engineering, Industrial Technology, Business Management, or a related field.
• Minimum of 3 years of supervisory experience in a technical service environment.
• At least 5 years of hands‑on technical experience with mechanical, hydraulic, electrical, and electronic systems.
• Proven leadership skills with a focus on team development and performance.
• Excellent verbal and written communication skills, with a strong sense of professionalism and customer service.
• Proficiency in Microsoft Office and general computer applications.

Responsibilities

• Lead a team of FSTs in all service-related activities for the Slicing product line, including scheduling, technical support, repairs, documentation, troubleshooting, and order processing.
• Coordinate and manage equipment installations, assign personnel, and oversee scheduling to ensure efficiency.
• Supervise FST service visits, review trip reports, follow up on open issues, and ensure timely completion of work orders.
• Manage and assign FST activities to ensure efficient resolution of service needs, while maintaining high levels of customer satisfaction.
• Oversee the accurate and timely documentation of service calls, support visits, machine shipments, installations, and customer invoicing.
• Address warranty concerns and manage Maintenance Agreements to minimize customer downtime.
• Ensure service project timelines are maintained, delivering exceptional service outcomes.
• Promote safety and foster continuous development within the FST team through training initiatives.
• Supervise multiple field projects while promoting collaboration across manufacturing, assembly, engineering, sales, marketing, and new product development teams.
• Conduct customer visits to support FSTs, resolve complex technical issues, lead audits and PM inspections, and collaborate with sales to identify commercial opportunities.

Skills

Leadership

Communication

Team development

Customer service

Technical guidance

Problem solving

Education

Bachelor's degree in Mechanical or Electrical Engineering

Tools

Microsoft Office

Job description

Provisur is seeking a Field Service Supervisor to oversee all service activities for the Slicing product line, including technical support, repairs, documentation, troubleshooting, and order processing. You will lead Field Service Technicians, coordinate installations, and ensure efficient scheduling.

Travel approximately 40% and provide hands-on guidance while promoting safety and continuous development across manufacturing, engineering, and sales teams.