Field Service Supervisor, Machinery & Operations

Warren CAT; Odessa (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Life insurance

Job summary

Warren CAT is seeking a Service Supervisor – Field Service to lead field technicians and the Day-to-day operations of the Machine Field Service Department. You will drive safety, efficiency, and customer satisfaction while coordinating technical workflows and reporting.

You will oversee scheduling, safety compliance, and performance metrics, ensuring quality work orders and profitable service delivery. The role requires strong leadership and communication across customers and internal teams.

Qualifications

• Requires a minimum high school diploma or equivalent and five years’ experience in a related industry.
• Prefer 2 years’ experience in a supervisory role in a service industry.
• Ability to read, comprehend and interpret written instructions and procedures.
• Must be able to follow routine protocols and adapt when needed.

Responsibilities

• Directly supervise field service technicians and daily operations of the Machine Field Service Department.
• Ensure safety and DOT regulations are followed and standards met.
• Maximize efficiency and truck utilization through scheduling and communication.
• Maintain work order quality and paperwork standards, and monitor technician performance.
• Establish strong relationships with customers and internal teams to meet service targets.

Skills

Leadership

Safety compliance

Scheduling

Customer communication

Data reporting

Problem solving

MS Excel

MS Word

PowerPoint

Education

High School Diploma or equivalent

Tools

CAT DBS System

Lotus Notes

SIS

Cognos

Crystal Reports

Tableau

Job description

Warren CAT is seeking a Service Supervisor – Field Service to lead field technicians and the Day-to-day operations of the Machine Field Service Department. You will drive safety, efficiency, and customer satisfaction while coordinating technical workflows and reporting.

You will oversee scheduling, safety compliance, and performance metrics, ensuring quality work orders and profitable service delivery. The role requires strong leadership and communication across customers and internal teams.