Field Service Supervisor - Lead Tech Team & Efficiency

Warren CAT; Abilene (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Comprehensive benefits package

Job summary

Warren CAT in Abilene, TX is seeking a Service Supervisor – Field Service to directly supervise field service technicians and oversee daily operations of the Machine Field Service Department. The role emphasizes safety, efficiency, and customer satisfaction.

You will coordinate service processes with customers and internal teams, enforce DOT regulations, and drive performance against KPIs while maintaining strong relationships and managing work orders and quotes.

Qualifications

• Requires a minimum high school diploma or equivalent and five years’ experience in a related industry.
• Proven supervisory experience in a service environment preferred.
• Able to read, comprehend and interpret written instructions and procedures.

Responsibilities

• Supervise field service technicians and daily operations of the Machine Field Service Department.
• Ensure safety compliance and DOT regulations.
• Increase efficiency and optimize truck utilization through scheduling.
• Manage work order quality and technician reporting.
• Monitor technician performance against KPIs and take corrective action as needed.
• Maintain strong relationships with customers and internal departments.
• Review quotes related to work orders and manage profit margins.
• Support recruitment and retention of technician staff.
• Handle high call volumes and prioritize service calls.

Skills

Leadership

Supervisory experience

Communication

Problem solving

Reading/comprehension

Education

High School Diploma or equivalent

Tools

MS Excel

MS Word

PowerPoint

Cognos

Crystal Reports

Tableau

Job description

Warren CAT in Abilene, TX is seeking a Service Supervisor – Field Service to directly supervise field service technicians and oversee daily operations of the Machine Field Service Department. The role emphasizes safety, efficiency, and customer satisfaction.

You will coordinate service processes with customers and internal teams, enforce DOT regulations, and drive performance against KPIs while maintaining strong relationships and managing work orders and quotes.