Field Service Supervisor (Commercial HVAC)

Crete United; Cedar Rapids (IA); On-site; USD 34,000 - 83,000; Full time

Benefits offered by this job

Company vehicle with fuel card

401(k) with match

Health, dental, and vision insurance

Paid time off and holidays

Relocation assistance

Overtime pay

Paid training and certification

Job summary

Crete United is seeking a Field Service Supervisor to oversee commercial HVAC field technicians in the Davenport, IA area. You will manage service calls, preventive maintenance programs, and on-call rotations while maintaining safety and high workmanship standards.

Relocation assistance up to $10,000 is available for the right candidate. The role offers full-time hours, overtime, and a company vehicle with a strong focus on customer satisfaction and team development.

Qualifications

• Minimum 5 years of commercial HVAC experience and supervisory background.
• EPA Section 608 certification required for applicable refrigerant work; Universal preferred.
• Strong knowledge of rooftop units, chillers, boilers, air handlers, and controls.

Responsibilities

• Supervise, lead, and support field service technicians.
• Coordinate daily service calls, schedules, preventive maintenance, and emergencies.
• Oversee maintenance, repairs, and diagnostics of HVAC equipment.
• Ensure safety, quality, and on-time completion of work.

Skills

HVAC systems

Reading schematics

Leadership

Customer communication

Education

High school diploma or GED

HVAC technical training

Tools

Service management software

Scheduling tools

Job description

Why Crete United?

• This Position would be a relocation to the Davenport, IA area.*** - We are offering up to $10,000 relocation assistance for the right candidate!

Why Crete United?

• This Position would be a relocation to the Davenport, IA area.*** - We are offering up to $10,000 relocation assistance for the right candidate!

At Crete United, we believe in building lasting relationships—both with our clients and our team. We offer a stable, supportive environment where your skills are valued, your growth is prioritized, and your future is secure.

Position Overview

• Job Title: Field Service Supervisor
• Location: Davenport, IA
• Schedule: Full-Time | 8-hour shifts | Overtime Available | On-call Rotation
• Pay Range: up to $60 per hour (DOE)

Job Duties & Responsibilities

• Supervise, lead, and support field service technicians working on commercial HVAC systems.
• Coordinate daily service calls, technician schedules, preventive maintenance, emergency repairs, and customer requests.
• Oversee troubleshooting, maintenance, and repairs of commercial HVAC equipment, including rooftop units, chillers, boilers, air handlers, and controls.
• Ensure work is completed safely, efficiently, on schedule, and according to company quality standards.
• Manage preventive maintenance programs for commercial buildings and properties.
• Provide technical support and guidance to technicians diagnosing complex HVAC issues.
• Review service tickets, work orders, repair estimates, and technician reports for accuracy.
• Monitor labor costs, productivity, material usage, and service department performance.
• Communicate with property managers, building engineers, and commercial customers regarding service needs and repairs.
• Coordinate parts, materials, and equipment to complete service work efficiently.
• Ensure compliance with OSHA standards, applicable codes, and company safety policies.
• Train and mentor technicians while maintaining high service quality and customer satisfaction.

• Identify opportunities to improve efficiency, reduce callbacks, and grow service agreements.

• Assist with after-hours emergency service coordination as needed.

Job Requirements & Qualifications

• High school diploma or GED required; HVAC technical training preferred.
• Minimum of 5 years of commercial HVAC experience; supervisory experience preferred.
• Strong knowledge of commercial HVAC systems, troubleshooting, repairs, and preventive maintenance.
• Experience with rooftop units, chillers, boilers, air handlers, HVAC controls, and building automation systems.
• Ability to read mechanical drawings, wiring diagrams, and equipment specifications.
• Knowledge of safety standards, mechanical codes, and refrigerant handling requirements.
• EPA Section 608 certification required for applicable refrigerant work; Universal certification preferred.
• Valid driver's license and acceptable driving record.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to manage multiple priorities and maintain positive customer relationships.
• Proficiency with service management software, electronic work orders, and scheduling tools.
• Ability to travel between commercial properties and participate in on-call support as needed.

What We Offer

• Competitive, experience-based pay
• Year-round work and job stability
• Paid time off and holidays
• Health, dental, and vision insurance (for you and your family)
• 401(k) with 4% company match
• Short-term and long-term disability coverage
• Company vehicle with fuel card
• Paid training and certification opportunities
• Overtime pay
• Relocation assistance or local commute to Davenport, IA

Check out this video to learn more about Crete United!

Build the future with Crete United!

Crete United is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply.