Field Service Supervisor

Carrier; Delaware; On-site; USD 60,000 - 80,000; Full time

Job summary

Carrier is seeking a Field Service Supervisor in Delaware to lead a team of professionals in solving client issues and managing operations. The role requires a strong background in HVAC systems and significant management experience.

Successful candidates will have a High School Diploma or GED and a valid driver's license. Responsibilities include training, customer engagement, and site inspections. Join Carrier for an impactful career in HVAC services.

Qualifications

• Must have 5+ years of experience managing Service Technicians and customer relations.
• Valid driver's license and insurable by Carrier.

Responsibilities

• Supervise entry to intermediate level Field Service professionals.
• Manage day-to-day priorities in solving client issues.
• Engage with customers and maintain relationships with Union.

Skills

HVAC system knowledge

Management experience

Customer engagement

Education

High School Diploma or GED

Job description

About this role

Supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Responsibilities

• Direct connection to the Technicians, Union connection and onboarding
• Maintain relationship with Union
• SME for Tech Quoting and drive ops selling charge
• Training and development schedule, Onsite training
• Fleet, Site visits, jobsite QA
• Customer engagement
• Work with Service Coordinators on daily and extended schedule
• PM Plan Review for renewals and new contracts
• Daily time entry approval, Weekly payroll and issue resolution
• Site / Safety Inspections

Required Qualifications

• Hight School Diploma or GED
• 5+ Commercial HVAC system knowledge and Components
• 5+ years Management experience dealing with Service Technician and customers.
• Must have a valid drivers license and be insurable by Carrier