Field Service Supervisor

CRG Search; Greensboro, Winston-Salem, High Point (NC, NC, NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Company truck

Excellent perks and benefits

Job summary

CRG Search is seeking a Field Service Supervisor to lead a team of Field Maintenance Technicians while remaining actively involved in the field. This role blends hands-on technical work (about 70%) with supervision (about 30%), ideal for telecommunication field service professionals who enjoy solving problems and developing people.

You will oversee operations across client sites, drive maintenance programs, and coach technicians to deliver reliable service and strong customer satisfaction.

Qualifications

• High school diploma or equivalent; technical training or an Associate's degree preferred.
• 5–7+ years of experience maintaining, troubleshooting, and repairing telecommunications equipment.
• 2+ years of supervisory or lead technician experience.
• Experience with on-call/after-hours field service operations.
• Strong troubleshooting and diagnostic abilities.
• Experience with telecommunications, network infrastructure, structured cabling, fiber or related systems.
• Excellent organizational skills and the ability to manage multiple sites, technicians, and priorities.
• Strong communication skills and the ability to work with customers, clients and internal teams.
• Valid driver's license and clean driving record.
• CompTIA A+, Network+ or equivalent certification is a plus.
• Willingness and ability to do up to 75% overnight travel.

Responsibilities

• Oversee field maintenance operations across multiple client sites while working alongside technicians to troubleshoot, repair, and maintain telecommunications equipment and infrastructure.
• Perform hands-on preventative maintenance, troubleshooting, testing, and repairs on phones, tablets, kiosks, network hardware, structured cabling, fiber optic systems, and related infrastructure.
• Respond to customer complaints, service impairments, and network outages and lead the team through timely resolution.
• Diagnose recurring equipment failures and perform root-cause analysis.
• Develop and manage preventative maintenance schedules across multiple client sites.
• Review and prioritize trouble tickets and assign technicians based on urgency, geography, and available resources.
• Create and manage the on-call rotation for after-hours, weekend, and emergency response.
• Serve as the primary technical escalation point for complex field issues.
• Review completed maintenance work, service tickets, and field documentation for quality and accuracy.
• Coach, mentor, train, and develop Field Maintenance Technicians.

Skills

Leadership

Troubleshooting

Field service

Customer communication

Scheduling/coordination

Education

High school diploma or equivalent

Associate's degree preferred

Tools

CompTIA A+

CompTIA Network+

Job description

We're looking for a Field Service Supervisor to lead a team of Field Maintenance Technicians while remaining firmly involved in the field yourself. This is a working supervisor role with approximately 70% hands-on technical work and 30% supervision... ideal for an experienced telecommunications or field service professional who enjoys solving technical problems, improving operations, and developing people.

Location: Ideally based in North Carolina (your teams is located throughout the East Coast, so this would be a good central location).

Salary + Company Truck + Excellent Perks and Benefits!

This is an opportunity for a strong Field Service Technician, Lead Technician, or Telecommunications Technician to take the next step into leadership while continuing to use their technical skills and stay close to the work they enjoy.

You'll have the opportunity to:

• Lead and develop a talented field service team
• Improve preventative maintenance and service processes
• Work directly with customers and operational leadership
• Solve challenging technical problems
• Make a visible impact on service reliability and customer satisfaction

This company provides technology and communication services to customers across a broad network of client locations. As the Field Service Supervisor, you'll play a critical role in keeping systems reliable, coordinating field service activities, and ensuring customer issues are resolved quickly and thoroughly.

Your Responsibilities

• Oversee field maintenance operations across multiple client sites while working alongside your technicians to troubleshoot, repair, and maintain telecommunications equipment and infrastructure
• Perform hands-on preventative maintenance, troubleshooting, testing, and repairs on phones, tablets, kiosks, network hardware, structured cabling, fiber optic systems, and related infrastructure
• Respond to customer complaints, service impairments, and network outages and lead the team through timely resolution
• Diagnose recurring equipment failures and perform root-cause analysis
• Develop and manage preventative maintenance schedules across multiple client sites
• Review and prioritize trouble tickets and assign technicians based on urgency, geography, and available resources
• Create and manage the on-call rotation for after-hours, weekend, and emergency response
• Serve as the primary technical escalation point for complex field issues
• Review completed maintenance work, service tickets, and field documentation for quality and accuracy
• Coach, mentor, train, and develop Field Maintenance Technicians
• Provide performance feedback and hold team members accountable to established standards
• Partner closely with the Director of Operations and client/facility personnel
• Stay current on telecommunications equipment, technology, and maintenance practices
• Travel regionally, including occasional overnight stays, and participate in a rotating on-call schedule

We need an experienced technician who can lead from the front... someone who is comfortable picking up the tools, troubleshooting a difficult problem, and then turning around and coaching a technician through the same issue.

Requirements include:

• High school diploma or equivalent; technical training or an Associate's degree is preferred
• 5-7+ years of experience maintaining, troubleshooting, and repairing telecommunications equipment and circuits
• 2+ years of supervisory or lead technician experience
• Experience managing or participating in on-call/after-hours field service operations
• Strong troubleshooting and diagnostic abilities
• Experience with telecommunications, network infrastructure, structured cabling, fiber, or related systems
• Excellent organizational skills and the ability to manage multiple sites, technicians, and priorities
• Strong communication skills and the ability to work effectively with customers, clients, and internal teams
• A valid driver's license and clean driving record
• CompTIA A+, Network+, or equivalent certification is a plus
• Willingness and ability to do up to 75% overnight travel (mostly along the East Coast, but could be Nationwide as needed)