Field Service Supervisor

BW Design Group; Atlanta (GA); On-site; USD 65,000 - 85,000; Full time

Job summary

BW Design Group is looking for a Field Service Supervisor in Atlanta, GA, responsible for leading service projects and managing a team in providing on-site sanitary services. The ideal candidate should have 5–10 years of field service experience, preferably with supervisory experience and mechanical skills. The role requires a strong ability to training and develop technicians while ensuring quality service. Estimated travel is 50%, including holidays and weekends, with opportunities for leadership in a growing organization.

Qualifications

• 5–10 years of overall field service experience.
• 1+ year of supervisory experience.
• General mechanical experience with ability to work on new and unfamiliar equipment.

Responsibilities

• Lead Cadence team members to perform on‑site valve service work.
• Provide guidance and support for the team to ensure they meet customer requirements.
• Ensure service work is executed on budget.

Skills

Field service experience

Supervisory experience

Mechanical experience

Experience with sanitary equipment

Training and coaching skills

Education

High school or GED required

Associate’s or Technical Diploma

Tools

Tools and machinery

Job description

Cadence Technologies, a subsidiary of Barry-Wehmiller Design Group, is a national distributor for industry leading process component manufacturers such as SPX, Waukesha and APV. Our valves, pumps and parts support the leading food and beverage manufacturing companies. Cadence specializes in providing outstanding customer service and quick delivery times.

We offer a robust, centralized learning and development program to improve the career experience for every professional and focus on providing opportunities for leadership and career advancement within a thriving work environment and a unique people-centric culture.

Cadence Technologies is seeking exceptional candidates who thrive in fast paced work environments, managing inventory, and shipping/receiving for a distribution business that supplies world class manufacturing companies with sanitary process components for the food & beverage industries. Team members must be organized, detail oriented, able to work with others as a team, and demonstrate strong character and work ethic.

Field Service Supervisor

The Field Service Supervisor is responsible for leading field service projects, managing the schedule of the field service team and developing the capabilities of each field service team member. The distribution business currently provides on‑site sanitary services for valves and pumps and will be expanding to include other equipment such as homogenizers, heat exchangers and other process equipment.

The supervisor will also support business development opportunities by providing site audits for equipment tracking, end‑user product training and client‑side inventory evaluations. The field service technician team also supports shipping, receiving and inventory actions. The supervisor must ensure the team upholds all requirements and coordinate with the rest of the team whenever technicians cannot support due to travel requirements.

Responsibilities

• Lead Cadence team members to perform on‑site valve service work.
• Assign field service team members to tasks based on experience and skill level.
• Provide guidance and support for the team to ensure they have what they need to meet customer requirements.
• Provide input for proposal development such as estimated hours and expenses for service work.
• Ensure service work is executed at or below the budgeted number of hours and pursue change orders when needed to support additional client requests.
• Provide feedback on interviews with new field service technician candidates.
• Lead in all training efforts to develop the field service team and expand knowledge on additional equipment.
• Ensure trip reports are completed for service work with sufficient quality and attention to detail.
• Keep field service technicians appropriately deployed and billable in alignment with business needs.
• Demonstrate sales awareness by identifying potential customer needs, service opportunities, and follow‑up items while on‑site.
• Support growth and development of the field service team as the business expands its service capabilities.
• Other duties as assigned.

Required Skills

• High school or GED required; Associate’s or Technical Diploma is a plus.
• 5–10 years of overall field service experience.
• 1+ year of supervisory experience.
• Experience with tools, machinery and mechanics.
• General mechanical experience with ability to work on new and unfamiliar equipment.
• Experience with food and beverage, sanitary equipment, valves, pumps, homogenizers, heat exchangers or other process equipment is nice to have.
• Experience training, coaching, or developing technicians is strongly preferred.
• Ability and willingness to meet travel schedule.

Travel

Willing to work holidays and weekends. Estimated travel 50%, both regional and national.

Location

Alpharetta, GA