Field Service Specialist

American Battery Solutions Inc.; Lake Orion (MI); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Field Service Specialist, where you will build strong customer relationships and ensure satisfaction with cutting-edge battery solutions. This role involves extensive travel to client locations, providing technical assistance and support, and developing training programs for key stakeholders. With a focus on quality and teamwork, you will thrive in a dynamic environment that values initiative and ownership. Enjoy comprehensive benefits and opportunities for career growth while making a significant impact in the battery manufacturing industry.

Benefits

Paid time off

100% employer-paid medical, dental, vision insurance

401K with matching

Tuition assistance

Employee referral programs

Development programs

Qualifications

• 3+ years of experience in customer service and complex electro-mechanical systems.
• Bachelor’s degree or equivalent experience required.

Responsibilities

• Ensure customer satisfaction and provide technical support during field visits.
• Troubleshoot, test, and repair equipment at client sites.

Skills

Customer Service

Technical Troubleshooting

Project Management

Analytical Skills

Communication Skills

Presentation Skills

Problem-Solving

Interpersonal Skills

Organizational Skills

Education

Bachelor’s degree in Business or Engineering

Tools

Lean Six Sigma

Job description

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Job Summary: The Field Service Specialist is responsible for building strong customer relationships, achieving excellent customer satisfaction levels, and growing the American Battery Solutions (ABS) customer service portfolio. This role will travel to client locations and support ABS customers. The Field Service Specialist provides technical direction and assistance to customers on the use of ABS products, serving as an expert in Company technology.

Responsibilities:

1. Ensure customer satisfaction with product performance and field service activities.
2. Troubleshoot, test, repair, and service equipment at client sites.
3. Provide service and customer support during field visits.
4. Diagnose errors or technical issues and determine appropriate solutions.
5. Advise and instruct customers on proper equipment use.
6. Build customer relationships.
7. Prepare quotations for field service activities as needed.
8. Create and submit field service reports; provide complete professional documentation to the customer Repair Order (RO).
9. Responsible for after-hours and emergency 24/7 customer support.
10. Develop expertise with specialty tools and programs with cross-functional operations support.
11. Develop and present training programs for key customers and stakeholders for use at customer sites, industry events, and new installations.
12. Travel to customer and OEM sites as needed; ability to travel in Canada and Mexico.
13. Participate in troubleshooting workflow development and documentation.
14. Assist with analyzing warranty and product returns for repair and 8D problem-solving.
15. Provide training support to the service team.
16. Adhere to federal and state regulations and company policies.
17. Perform other duties as assigned.
18. Maintain predictable and reliable attendance.

Position Qualifications:

1. Bachelor’s degree in Business, Engineering, or a related field, or equivalent experience.
2. Minimum of three (3) years of experience in customer service.
3. Minimum of three (3) years working with complex electro-mechanical systems.
4. Ability to travel extensively up to 75% domestically and internationally.
5. Experience with project management, lean, six-sigma, and structured problem-solving practices.
6. Strong collaborative, analytical, communication, and presentation skills.
7. Excellent interpersonal skills for working across organizational levels.
8. Highly organized and detail-oriented.
9. Ability to work in a dynamic start-up environment with initiative and ownership.
10. Assertiveness and willingness to share opinions.

Key Competencies:

1. Customer Focus
2. Focus on Quality
3. Decision Making & Analysis
4. Takes Initiative
5. Working Safely
6. Delivers Results
7. Teamwork

Physical Requirements / Working Conditions:

• Prolonged sitting, computer work, and physical demands as described.
• Travel to various locations, including industrial environments and uneven terrain.
• Ability to lift up to 50 pounds and manipulate equipment.
• Work in potentially loud environments and high voltage settings.

Why Join Us: ABS offers comprehensive benefits, competitive salary, and career growth opportunities. We value diversity and inclusion.

• Paid time off, holidays, parental leave.
• 100% employer-paid medical, dental, vision, disability, and life insurance.
• FSA, HSA, 401K with matching, tuition assistance, employee referral, and development programs.

About Us: ABS manufactures advanced batteries for various vehicle and industrial applications, with facilities in Michigan and Ohio. Recently acquired by Komatsu, ABS continues to operate independently and expand its core business.

The Location - Lake Orion: Located in South-East Michigan, offering access to trails, outdoor activities, and a vibrant community.

Equal Opportunity Employer