Field Service Sales Renewals Representative

Johnson Controls, Inc.; Totowa (NJ); On-site; USD 74,000 - 93,000; Full time

Benefits offered by this job

Company vehicle

Sales incentive plan

Paid vacation and holidays

Job summary

Johnson Controls, Inc. in Totowa, NJ, is seeking a Field Service Renewals Representative to maintain and grow sales within an assigned customer base and geographic territory.

You will focus on retention of preventative maintenance and service agreements, customer satisfaction, and growth through proactive account management and a customer-focused sales strategy. Responsibilities include managing retention activities, building trusted relationships, and reporting progress to leadership weekly and

Qualifications

• High School Diploma.
• Proficiency with Microsoft Office, Salesforce, Ace, and Report to Web.
• 2+ years of sales and/or customer service experience with a similar product, service, or industry.

Responsibilities

• Maintain and grow sales within a defined customer base and geographical territory.
• Manage retention activities within an assigned service agreement customer base.
• Drive customer retention, customer satisfaction, and growth across the assigned base.
• Deliver increased sales against an assigned quota.
• Serve as the primary point of contact for assigned accounts and maintain detailed knowledge of key decision makers, equipment, service contracts, and account history.
• Partner with district operations to support and improve service delivery.
• Identify customer needs and develop sales strategies that align with those objectives.
• Report progress and performance metrics to operations and corporate teams on a weekly and monthly basis.
• Follow Johnson Controls policies, procedures, products, programs, and services with consistency and accountability.
• Own an assigned service agreement customer base and manage retention activities with a clear focus on outcomes.

Job description

Build your best future with the Johnson Controls team. As a global leader in smart, healthy, and sustainable buildings, we are focused on reimagining the performance of buildings to serve people, places, and the planet. Join a collaborative organization where meaningful work, learning opportunities, and your ideas can help make a real impact.

Role Overview

The Field Service Renewals Representative is responsible for maintaining and growing sales within an assigned customer base and geographic territory. In this role, you will focus on retention of preventative maintenance and service agreements, customer satisfaction, and growth through proactive account management and a customer-focused sales strategy.

Key Responsibilities

• Maintain and grow sales within a defined customer base and geographical territory.

• Manage retention activities within an assigned service agreement customer base.

• Drive customer retention, customer satisfaction, and growth across the assigned base.

• Deliver increased sales against an assigned quota.

• Serve as the primary point of contact for assigned accounts and maintain detailed knowledge of key decision makers, equipment, service contracts, and account history.

• Partner with district operations to support and improve service delivery.

• Identify customer needs and develop sales strategies that align with those objectives.

• Report progress and performance metrics to operations and corporate teams on a weekly and monthly basis.

How You Will Do It

• Follow Johnson Controls policies, procedures, products, programs, and services with consistency and accountability.

• Own an assigned service agreement customer base and manage retention activities with a clear focus on outcomes.

• Build trusted customer relationships by understanding each account’s decision makers, equipment, service contract, and service history.

• Work closely with district operations to remove barriers and improve service delivery for customers.

• Use customer insight to shape sales strategies, improve retention, and uncover growth opportunities.

• Share progress and metrics with operations and corporate partners on a weekly and monthly basis, with candor and follow-through.

• Collaborate across teams and contribute with integrity, continuous improvement, and a team-first mindset.

Qualifications

• High School Diploma.

• Technical aptitude with Microsoft Office, Salesforce, Ace, and Report to Web.

Nice to Have

• BA, BS, or a similar degree.

• 2+ years of sales and/or customer service experience with a similar product, service, or industry.

• Highly motivated and success driven.

• Excellent communication skills and the ability to quickly qualify opportunities.

• High degree of self-discipline.

• Independent, creative thinker.

• Ability to sell intangible services.

Why Join Us

We offer a competitive salary of $74,000 - $93,000 determined by education, experience, knowledge, skills, abilities, internal equity, and market data. This role also includes a competitive Sales Incentive Plan based on project, quarterly, and annual margin. You will also receive paid vacation, holidays, and sick time, including 15 days of vacation in the first year, a comprehensive benefits package with 401K, medical, dental, and vision care available day one, a company vehicle, an encouraging and collaborative team environment, and dedication to safety through our Zero Harm policy.